Exams Operations Resourcing Assistant

4 months ago


Abu Dhabi, United Arab Emirates British Council Full time

Exams Operations Resourcing Assistant

**Date**:10 Sep 2024

**Location**: Abu Dhabi, Middle East and North Africa, AE

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**

The purpose of this role is to help train and deploy the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery. This role will implement the workforce plan, resource engagement/retention strategy, help with succession planning and monitor performance to ensure right level of customer experience and optimum cost utilization and productivity.
This role will recruit, train, and manage Examiners for Dubai & Northern Emirates. Bulk recruit Venue Staff and ensure appropriate level of recruitment for Venue Supervisors.

**Main Accountabilities**:
**Service delivery**
- Working with local HR for compliance with recruitment and induction of Venue staff
- Develops good working relationships and engagement with Venue Staff and appropriate colleagues throughout the British Council to facilitate effective and efficient service delivery.

**Leadership and management**
- Motivates and encourages team performance in virtual (non-face to face situations).
- Prioritises Group's operational activities and supports team knowledge and skills development towards effective delivery of services for Venue staff.
- Train Venue staff on Child Protection, EDI, Exams security and compliance standards.

**Customers/ Relationship and Stakeholders**
- Advises on or directly engage with Venue Staff or Examiners when and Test Day issues/ complaints arise to provide solutions
- Act as point of contact and escalate issues in country from Venue Supervisors with support of Operations Manager when required.

**Risk and compliance**
- Contingency planning and risk management of Venue staff allocation.
- Sets performance standards for Venue staff to ensure Exam compliance is met
- Uses standardised processes to monitor Venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.

**Analysis and reporting**
- Supports daily/weekly planning/capacity meetings, highlighting any risks
- Analyses outcomes and recommends improvements to resourcing standards

**About You (essential requirements for the role)**:

- The British Council systems and global processes operate in English. B2 level of written and verbal proficiency in English is must.
- Experience working in a busy operational environment delivering high levels of customer service
- Ability to ensure compliance, risk and security standards are monitored and maintained
- Knowledge/ experience in Child protection policies and practices
- Experience in delivering training
- Knowledge of British Council Equality Diversity and recruitment policy and standards

**Desirable requirements for the role**
- Arabic language requirement at B2 level.
- University Degree qualification or equivalent professional experience

**Further Information**
- Role: Exams Operations Resourcing Assistant(44129)
- Number of positions: 1
- Pay Band: 3 J
- Location: Abu Dhabi, UAE
- Contract type: Fixed term contract, 2 years.
- Salary: 3931.2 AED and Housing allowances 1909 AED
- Closing date: 26th September 2024 (11:59 PM Gulf Standard Time)

A connected and trusted UK in a more connected and trusted world.

**Equality, Diversity, and Inclusion (EDI) Statement**

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right


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