Communication & Reservations Agent

6 months ago


Dubai, United Arab Emirates Dragon Palace Hotel Full time

Job Description:

- Provide information about room availability, rates, and hotel amenities.
- Ensure accurate and efficient processing of guest reservations.
- Address guest inquiries and concerns related to bookings and accommodation.
- Verify guest information and payment details to confirm reservations.
- Offer assistance and recommendations to guests based on their preferences and needs.
- Promote special offers, packages, and discounts to enhance the guest experience.
- Collaborate with the reservations team to ensure accurate room inventory management.
- Assist with group reservations and bookings as needed.
- Uphold a high standard of customer service and professionalism in all interactions.

Qualifications:

- Bachelor’s degree in Hotel Management or related field preferred.
- A minimum of 2 years’ experience in the hospitality environment.
- A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
- Exceptional communication skills, both verbal and written.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: AED1.00 - AED2.00 per month

**Experience**:

- Communication & Reservations Agent: 2 years (preferred)


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