Communication Agent

2 months ago


Abu Dhabi, United Arab Emirates SBK HOLDINGS Full time

**IMMEDIATE JOIN**

The purpose of this role:

- Execute the customer interaction strategy in order to enhance ability to interact with its customers, prospects or the public, by offering interaction channels that can effectively and efficiently handle the various types of incoming and outgoing interactions, in line with the Company’s Strategy for delivering on the promise.
- More specifically design, develop and implement Service standards and specifications for all properties and services to meet agreed targets for productivity, customer satisfaction and customer standard levels.
- Provide exceptional service that meets the needs and expectations of customers, thereby contributing to the company's growth, reputation, and overall success in the real estate market.
- Respond to inquiries from customers, addressing their concerns, answering questions, and providing necessary guidance.
- Handle and resolve customer complaints, issues, and disputes effectively and efficiently in order to deliver customer satisfaction.
- Consider customer feedback in order to improve the offerings and procedures of the customer interaction function
- Ensure that timely and accurate Management reports provide relevant Management information for monitoring progress of Customer interaction and behavior through the entire customer life cycle, for effective decision making and corrective action
- Communicates clearly and effectively both verbal and written Communicates timely and responsively Seeks feedback and provides feedback. Encourages open discussion and
- dialogue.
- Take ownership of responsibility and be responsible for the consequences of work output. Assigns clearly articulated accountabilities with performance standards and follows up on

people's performance. Takes relevant Performance Management action & disciplinary action to confront performance shortfalls.dialogue.
- Assist in communication of strategies or messages from senior leadership
- Develop and execute communication strategies, plans, and materials to ensure the organization’s messages are delivered effectively to its target audiences
- Work closely with the executive team to ensure that the organization’s communications are well-coordinated, timely, and effective.
- Monitor and evaluate the effectiveness of communication activities and adjust plans accordingly.
- Manage the organization’s website sand other communication channels
- Write and edit communications materials such as presentations, and other publications
- Lead and manage the organization’s public relations activities
- Understanding the products and services offered by the company.
- Writing, editing, and proofreading content.
- Ensure that timely and accurate Management reports provide relevant Management information for monitoring progress of Customer interaction and behavior through the entire customer life cycle, for effective decision making and corrective action.
- Communicates clearly and effectively both verbal and written Communicates timely and responsively Seeks feedback and provides feedback. Encourages open discussion and
- Proficient command of English and Arabic

Pay: AED3,500.00 - AED4,000.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Communication / Customer Services: 2 years (preferred)
- Customer Services: 2 years (preferred)

**Language**:

- Arabic and english (preferred)

**Location**:

- Abu Dhabi (preferred)

Application Deadline: 09/09/2024


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