Product Manager Concierge

5 months ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: About the role - The Product Manager will be based in Dubai and will create and manage the product portfolio for retail and Marhaba concierge in line with strategy. The role holder is responsible for all stages of the product lifecycle from analysing data, creation, identification, validation, launch and evaluation. - Work to negotiate and obtain competitive rates for campaigns and support with destination/product information to meet customer needs and align with the departmental growth strategy. What you will do Plan - Contribute to the development of the brand’s strategies to meet the needs of the business and achieve revenue growth in collaboration with management, ensuring objectives and product plans are aligned with corporate vision. - Develop and maintain strong mutually beneficial, long-term strategic relationships with both internal and external stakeholders. - Review, collect and analyse data related to trends and sales and provide insights for the development of marketing campaigns. - Report, measure and make recommendations on all activities to improve the effectiveness of future products and sales. - Understand business needs and provide regular competitor/market analysis including benchmarking of dnata product offerings and market position. - Identify gaps in the market and profitable opportunities which are commercially viable, and which will enhance the product offering to remain commercially competitive. Lead - Manage team members through coaching, training, development, career progression and motivate by role modelling leadership and team-work behaviours. - Manage the performance management process for staff across the section by ensuring quality and timely feedback and completion of PM reviews. - Create and maintain up to date information on travel restrictions to be cascaded to agents and produced online to ensure customers understand new and ongoing travel guidelines. - Provide in-depth specialist knowledge and training of associated featured products to all areas of the business as commercially or operationally required. - Work proactively with sales and fulfilment areas to optimise conversion rates and minimise barriers to trade. Execute - Work with the internal stakeholders to plan and execute the preferred product strategy, understanding core destinations and products to sell. - Brief product via Salesforce for tactical campaigns. Working with the team on all aspects related to rates, allocations, release periods and service delivery, within defined business timeframes. - Lead campaign management in-conjunction with Corporate Communications, relevant brands and sales teams, engaging all key stakeholders in initial campaign discussions to ensure knowledge sharing and aligned approach and support with activity and manage input to the calendar. - Conduct post-campaign review sessions with internal and external stakeholders. - Streamline processes across the business to improve productivity and turnaround times, working closely with support teams to ease any pain points for operational issues.


  • Concierge Agent

    5 months ago


    Dubai, United Arab Emirates Noble way concierge Full time

    Job Description: Concierge Sales Representative (Commission-based, Work from Home) **Responsibilities**: Make outbound calls to potential clients to understand their needs and sell membership packages for Noble Way Conciergerie Service. Provide detailed information about our services, highlighting the unique value propositions and benefits to potential...

  • Sales Manager

    5 months ago


    Dubai, United Arab Emirates 46 Concierge Full time

    Senior Sales Manager Forty-Six Concierge is a premier lifestyle and events company that embodies the essence of elegance and sophistication. With a steadfast commitment to excellence, we provide impeccable services and deliver exceptional experiences that are effortlessly accessible to our esteemed clientele. Our expertise lies in two core pillars:...

  • Concierge Supervisor

    5 months ago


    Dubai, United Arab Emirates Strive Services Group Full time

    As a Concierge Supervisor, you will oversee the concierge operations across multiple projects or locations, ensuring consistency, quality, and excellence in service delivery. Your role will involve managing a team of concierge team leaders, providing leadership, guidance, and support to ensure the successful execution of concierge services. - Lead and manage...


  • Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Job SummaryWe are seeking a highly skilled Concierge Operations Manager to join our team at JUMEIRAH. The ideal candidate will have a strong background in guest services and experience in supervising a team of concierge staff.Key Responsibilities:Ensure all guests receive a warm and welcoming serviceSupervise the concierge team to maintain high standards of...


  • Dubai, United Arab Emirates Recruit for Africa Full time

    **Assistant Concierge Managers | Dubai | New Opening Ultra Luxury Hotel**: We are looking for an experienced **ASSISTANT CONCIERGE MANAGERS** to join the team of new opening, ultra-luxury hotel in Dubai. Our client is one of the most seek employers in the UAE in the hospitality industry. Their hotels are an architecture pieces of art with Food and Beverage...

  • Chief Concierge

    6 months ago


    Dubai, United Arab Emirates The Biltmore Villas Full time

    As a Chief Concierge at The Biltmore Hotel Villas, your role involves leading the concierge team, ensuring the highest standards of service in assisting guests with inquiries, reservations, and local recommendations. With a focus on anticipating and exceeding guest needs, you will play a central role in creating a memorable and personalized stay. **Key Job...

  • Concierge

    1 month ago


    Dubai, United Arab Emirates Ilqah Full time

    **- - Provide exceptional customer service to guests.- - Assist with reservations, recommendations, and information.- - Book restaurants, shows, and activities.- - Arrange transportation, tours, and excursions.- - Handle guest requests, complaints, and concerns.- - Maintain knowledge of local attractions, events.- - Collaborate with hotel staff, vendors.- -...

  • Concierge Supervisor

    3 months ago


    Dubai, United Arab Emirates 25hours Hotels Full time

    **Company Description** People who love their job put their all into it and aren’t interested in the norm. That’s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able...

  • Concierge Supervisor

    5 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Chief Concierge

    5 months ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24067087 **Job Category** Rooms & Guest Services Operations **Location** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for the...

  • Chief Concierge

    5 months ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24089044 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Meridien Beach Resort & Spa, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all...


  • Dubai, United Arab Emirates The First Group Full time

    Overview: Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in...

  • Concierge Supervisor

    5 months ago


    Dubai, United Arab Emirates BANYAN TREE Full time

    **Company Description** Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10...

  • Concierge

    5 months ago


    Dubai, United Arab Emirates EHK Hospitality Services Full time

    **Responsibilities**: - Welcome customers upon entrance and confirm reservations. - Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements. - Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. - Acquire...

  • Concierge

    5 months ago


    Dubai, United Arab Emirates EHK Hospitality Services Full time

    **Responsibilities**: - Welcome customers upon entrance and confirm reservations. - Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements. - Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. - Acquire...

  • Concierge

    5 months ago


    Dubai, United Arab Emirates EHK Hospitality Services Full time

    **Responsibilities**: - Welcome customers upon entrance and confirm reservations. - Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements. - Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. - Acquire...

  • Concierge

    5 months ago


    Dubai, United Arab Emirates EHK Hospitality Services Full time

    **Responsibilities**: - Welcome customers upon entrance and confirm reservations. - Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements. - Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. - Acquire...

  • Concierge

    5 months ago


    Dubai, United Arab Emirates EHK Hospitality Services Full time

    **Responsibilities**: - Welcome customers upon entrance and confirm reservations. - Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements. - Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. - Acquire...

  • Concierge

    5 months ago


    Dubai, United Arab Emirates EHK Hospitality Services Full time

    **Responsibilities**: - Welcome customers upon entrance and confirm reservations. - Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements. - Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. - Acquire...

  • Concierge

    5 months ago


    Dubai, United Arab Emirates Stn advertising Full time

    **Job Title: Concierge** **Location**: DUBAI **Department**: Front Office/Guest Services **Reports To**: Front Office Manager **Job Type**: Full-Time **Job Summary**: The Concierge is responsible for providing exceptional service to guests by assisting them with their inquiries, making reservations, offering recommendations, and facilitating various...