Training Operations Assistant

4 days ago


Dubai, United Arab Emirates BSI Full time

Great that you're thinking about a career with BSI

Primary purpose of the position is to manage back office coordination for Training Department, maintain BSI managements systems standard of course delivery. The role has responsibility for overall effectiveness of activities and for the ongoing implementation of best practices into the Region.

Key Responsibilities & Activities:

- Following the Training Operations Processes and procedures from a sales contract signed till the Training certificates are issued and released coordinating with both Sales and Accounts team
- Make sure we achieve the Target Revenue and profit every month
- Proper coordination with Trainers Hotels Travel Agencies and Courier Companies
- Making sure the proper handling and delivery of Training materials to clients
- Timely collection of Course returns from the Trainers after the course
- Timely issuance of Training certificates
- Making sure proper documentation of Training Records on Time and facing Audits
- Handling Training Contracts in SAP for invoices
- Handling of Training Operations details in Sales Force
- Day to day support to Operations Team Leader, Sales Team, ( public and in house) and Accounts team
- Responsibility for the completeness and accuracy of data
- Maintain and develop own skills and knowledge.
- Other responsibilities as specified from time to time.

Maintain and develop existing business levels within a defined geographical territory
- Achievement of personal target
- Delivery Diary Management

Revenue development opportunities
- Manage allocated Customer satisfaction issues
- Address potential customer attrition

Personal Effectiveness
- Meet the standards agreed with line management for face to face contact time with clients
- Produce and submit all weekly and monthly reports, expense sheets etc., within agreed timescales
- Follow documented procedures
- Ensure that account documentation is maintained with the defined information requirements.
- Contribute positively to the development of the departments performance

Adhere strictly to the BSI Group ethics policy
- 2-4years sales experience
- Broad commercial experience and business acumen
- First class organizational, communication and administrative abilities
- Potential to self-manage within a geographically widespread multifunctional team
- Ability to comprehend, manage and utilize financial data.
- Exceptional interpersonal skills

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.


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