F&b Supervisor

4 weeks ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

**Responsibilities**
- Oversee daily operations, ensuring reservations are handled efficiently and accurately.
- Responsible for all administrative work related to group reservations and private events in the F&B department liaising with Outlet/General Managers.
- To be a hotel representative for pre-events meetings, daily event management and post event evaluations.
- To lead site visits, prepare customized event proposals and contracts, creating events orders, designing custom menus and generating sales revenue reports.
- Contracts live entertainers as required, inclusive of booking of flights, arranging entertainers’ permits, accommodation and any other related activities.
- To generate future sales revenue by rebooking corporate and social groups.
- Maintains document systems and file/stores documents in accordance with Hotel’s procedures.
- Flexibility to work to demands of the business including rotational shifts.
- Actively demonstrate and comply with IT security and compliance policy
- Any other duties as may reasonably be requested by the management.
- Acts as a first point of contact of the restaurant reservations team.
- Proactively identifies responsibility for solving problems.
- Able to take charge of the team in the absence of the F&B Executive.
- Ownership for own personal performance and development.
- Conduct performance evaluation to restaurant reservations agent and deliver coaching as necessary.
- Record and monitor individual and team’s performance and able to create action plan to be presented to the F&B management.
- Monitor individual and team’s tasks are up to date.

**Skills & Qualifications**
- 1-2 years’ experience in high end customer service role and dealing directly with customers face to face and over the phone
- Communicate effectively with various customer profiles to deliver their expectations
- Demonstrate advance knowledge in Microsoft Office and good knowledge of a table management/ reservation system.
- Fluent in English - spoken and written
- Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
- Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service and the ability to interact effectively with guests and colleagues
- Ability to understand guest needs and expectations and to deliver superior customer service
- Proven ability to successfully motivate and lead a team.
- Strong leadership skills with the ability to inspire and manage a team effectively.
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.


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