Onsite Engg L1 Support
2 weeks ago
Solve Technical Issues : When customers experience technical issues, they communicate their problems to support engineers, who then find solutions to the queries.
- Provide Customer Service : Working with clients and customers, support engineers provide excellent customer service. They communicate effectively and listen attentively to customers’ concerns.
- Use of helpdesk tool to own, work, resolve, provide resolution and close the ticket
- Troubleshooting browser issues, VPN clients ,Internet issues (Wired & Wireless), Outlook issues, POS machine issues, other OS related troubleshooting
- Printer, shared drive mapping.
- Installing software on the client systems.
- Proficiency in Windows Operating Systems
- VPN Connectivity and TCP/IP LAN networks
- Demonstrated knowledge and ability to remotely manage client systems
- Excellent written and oral communication skills* Mandatory
- Mediate between OEM and customer for product related troubleshooting.
- Ready to Work in shifts (If Required) as required regular and afternoon only (no night shifts)
- Travel incase any issue doesn't resolved remotely with UAE
**Job Types**: Temporary, Contract
Contract length: 3 months
**Salary**: AED3,500.00 - AED4,000.00 per month
COVID-19 considerations:
Need Fully Vaccinated
Application Question(s):
- Need Dubai located resource with minimum 2 years of local experience
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 2 years (preferred)
Willingness to travel:
- 25% (preferred)
Expected Start Date: 04/02/2023
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