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Assistant Stage Manager

1 month ago

Abu Dhabi, United Arab Emirates Farah Experiences Full time

Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans
- Oversees duty schedules for their area ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues
- Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events
- Working with his/her line manager on a production, installation schedules for in-park events and activations
- Coordinates with procurement and third-party vendors
- Oversees décor installation and derig for the events based on Scope of Work and event's deck
- Manages the running of all Entertainment live show offerings
- Ensure that Team Leaders writing and circulates show reports as needed
- Gives notes to animators, cast and crew in the running of the shows
- Liaises with the Maintenance department to fix technical issues and follows up to ensure issues are solved
- Work closely with production and technical teams to ensure they have accurate show related information
- Oversees the maintenance of character costumes
- Holds daily briefing with the department
- Assists other shows within the department as needed
- Plans, books and delivers on and off job trainings as required to ensure best possible service standards as well as colleague development
- Communicates appropriate and useful information through various channels, including department meetings and briefings
- Motivates colleagues through the effective implementation of incentive and recognition and rewards programs
- Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area
- Reviews departmental policies, procedures, and performance standards to ensure these are up to date and correct and propose changes as appropriate to ensure high levels of customer service
- Ensures any service delivery defects are resolved, identify any trends, share observations and suggestions with their manager
- Reviews accuracy of any checklists and records completed in their area
- Ensures their area meets targets as set by their departmental manager via tracking
- Assists with logistics to audition new Entertainment colleagues
- Assures Key Performance Indicators (KPI) targets are being met and tracks results
- Tracks and records all external requests fulfilled by Entertainment
- Seeks out personal and professional growth of skillsets and shares all knowledge with team

**Essential**:

- Higher secondary or equivalent
- 1 year of experience in leadership and 2 years in the entertainment industry
- Leadership skills
- Problem solving
- Ability to manage a team and cover for the Head of the Department where necessary
- Discretion and sensitivity when dealing with confidential information
- Ability to work under pressure
- Attention to detail
- Proactive and flexible attitude, ability to effectively prioritize
- Excellent communication skills, both verbal and written.
- Knowledge of current Health and Safety guidelines.
- Computer skills: Word, Excel, PowerPoint

**Desirable**:

- Bachelor's Degree in Fine Arts
- 3 years of stage management experience and/or 5 years of performance experience
- Fire warden trained
- First Aid trained
- Stage Management experience
- Technical background in Kronos time and attendance system
- Oracle
- Lighting and AV knowledge