Operation Manager

4 days ago


Dubai, United Arab Emirates UFC GYM Full time

**MANAGEMENT AND LEADERSHIP DUTIES**
- Manage the overall operations of gym area, to ensure policies and procedures as outlined in the Gym Operations Manual and are followed at all times.
- Manage and motivate Front Desk Manager, Front Desk Receptionist to emphasize superior customer service.
- Conduct monthly/ weekly staff meetings to ensure all Receptionists are updated with Promos, Club or GGI Events, Club Maintenance and Policies and Procedures.
- Ensure that all employees are wearing proper uniform attire and nametags.
- Ensure that Monthly/ Weekly Schedule are being followed by all Receptionist, monitors Tardiness and Absenteeism.
- Attends Members Concern /Complaints making sure it is either directed to concern Department or re-solved with 48hrs.
- Able to lead the team by setting a BEST Example at all times.

**OPERATIONS SUPPORT**
- Ensures that all Front Desk Receptionist are functioning according to GGI Policy and Procedure.
- Manages and controls all front desk binders according to GGI Policy and Procedure.
- Manage Daily Activity Log.
- Responsible for assisting the Club General Manager to control the Club Leavers by implementing Member’s Retention Programs in the club.
- Assist other department heads for Club Events.
- Ensures front desk staff correctly enters information into Member Service Log.
- Manages and controls the Maintenance Log submits to Maintenance Manager and Regional Operations Manager on a weekly basis
- Ensures the overall cleanliness of the club according to Brand Standard. Submits Weekly report and meet the Cleaning company to address and discuss the issues and
- Manages the Membership Mgt. System.
- Ensures all Front Desk Receptionist encode the right data in the System.
- Responsible in implementing strict Membership Audit on a daily and weekly basis, coordinating with Membership Administrator when needed.
- Communicates with GM and the Senior Front Desk Supervisor for the Region regarding ways to improve Front Desk and Club operations.
- Oversees “Lost and Found” items and their storage.
- Responsible for making periodic cash deposits to avoid too much cash in the vault.
- Inspect cash register drawer counts and complete after-shift reports.
- Responsible for the control of cash deposit by assisting the Club GM with ensuring the daily deposit is made on time.


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