Junior Sommelier

4 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23082203

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

To support the seamless running of the wine department, providing a highly efficient and effective service, recommending sake and sake pairing choices to customers, ensuring standards are maintained and customer needs are anticipated.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 2
- Titles of Direct Reports - Restaurant Manager and Director of Beverage

**CANDIDATE PROFILE**

**Experience**:
**Skills and Knowledge**
- Assistance in the wine/sake training of senior and junior associates.
- Detailed knowledge of the Wine/Sake list & food menu
- Thorough beverage knowledge
- Sales Person - Ability to suggest and up sell
- Friendly and outgoing
- Courteous and professional
- Basic Computer Skills

**Education or Certification**
- Possession of WSET Levels 1,2, 3 and Or Sake Sommelier Certification
- Education Diploma or Degree Holder

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_

**Summarization of responsibilities**:
Customer Service
- A courteous and professional service is provided at all times
- Company grooming and uniform standards are maintained consistently
- Clear understanding of guest expectations

Department Responsibilities
- Thorough & detailed knowledge of menu, wine list and Izakaya products
- Sake Cellar/ wine Cellar is clean and well stocked at all times
- Sake/Wine related equipment’s to be stocked and maintained
- Any problems to be communicated to the Manager and Director of Beverage.

Service Standards
- Competent on FMC and Birch street (ordering, receiving, invoices, stock adjustment)
- Understands and implements company skills and standards
- To be aware of restaurant / company skills and standards, ensuring these are followed
- To implement bar order of service
- To be responsive to any guest’s request
- To inform managers of any complaints / comments / perceived issues
- To support and be fully aware of the FMC and Birchstreet system, ensuring no food or beverage is issued without registration on Birchstreet

Managing the Department
- Junior Sake sommelier /Wine sommelier are clear of their role and responsibilities
- Communication between departments and with other Heads of Department
- Communicating and delegating duties to the wine department as per the Manager and Director of Beverage
- Supporting the Bartender monitoring level of customer service on the floor
- Ensure each shift is reviewed and team handovers / briefings are carried out

**OTHER**

**Safety and Security**
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

**Policies and Procedures**
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

**Guest Relations**
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and loca

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