Customer and Technical Support

2 weeks ago


Dubai, United Arab Emirates Masader Full time

Duties are technical and involve a high degree of responsibility and judgment.

Essential Duties:

- Provides Tier 1 customer support to users.
- Communicates the status of outstanding support requests and escalates Tier 2requests to the Young Thinkers team for resolution.
- Review and moderate content on discussion board
- Knowledge, Skills and Abilities:
Fluent in Arabic and English both verbally and in written communication.
- Skill in troubleshooting computer and web technology issues and communicating their solution to users.
- Ability to protect the personal information and privacy of all users.

Desired Qualifications:

- Previous customer service or technical support experience.
- Strong interpersonal and communication skills. Working Environment: This is a remote position.

COVID-19 considerations:
yes

**Experience**:

- technical and customer support: 2 years (required)

**Language**:

- arabic (required)



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