Work Force

2 weeks ago

Dubai, United Arab Emirates TPA Full time

**1. **JOB PURPOSE**

The job holder is responsible of visualizing, articulating and solving complex and complicated business problems and identifying opportunities for innovation in various departments of the organization. He/She identifies what works best for customers.

**2. **RESPONSIBILITIES AND DUTIES**
- Devises detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business and heavily decentralized environment while implementing the same on capacity models/tools.
- Analyzes trends, volumes, patterns, staff productivity, attrition rates, and resource allocation.
- Provides assistance to lower level traffic and scheduling staff, monitoring of work and ensures efficient distribution based on staff availability.
- Ensures department needs are met by coordinating and adjusting the volumes in a timely manner.
- Utilizes volume reports and coordinates and completes capacity planning.
- Conducts pattern forecasting and schedule planning to help meet business unit objectives.
- Maintains frequent contact with other departments when outages occur and calls must be redirected.
- Requires knowledge of staffing availability and volume projections.
- Understands and analyzes short and long term staffing plans incorporating multiple work types with competing operational goals.
- Effectively distributes resources to meet all goals simultaneously.
- Ensures the accuracy and timeliness of data by working time-off, schedules changes and other WFM requests.
- Works collaboratively with stakeholders, departments /functions and teams to create and deliver resource capacity forecasts.
- Contributes to or develops complete, realistic and achievable plans to drive project to successful implementation of new predictive models.
- Consolidates staffing requirements for multiple units and projects in the organization into a global staffing model.
- Analyzes performance data and identifies ways of improvement.
- Proactively identifies and initiates change to address performance and process issues.
- Understands healthcare claims inventory management, forecasting and associated staffing by multiple skills/work types.
- Communicates recommendations and guidance in a client based relationship to senior operational leaders.

**3. **KNOWLEDGE, SKILLS AND EXPERIENCE**
- Qualification in Business Administration, Finance or equivalent required.
- 5-7 years operational planning experience including scheduling and forecasting.
- Knowledge & experience with administering any WFM software, Avaya, CUIC or Cisco Phone System.
- Polished presentation skills.
- Expert in Microsoft Office, MS Access and Excel.
- Strategic staffing and capacity management experience for a global corporation.
- Experience partnering closely with Finance and Operations teams.
- Ability to organize workflow of other analysts; interact with partners; develop reporting.
- Proficiency in all aspects of daily workforce management duties.
- Strong ability to multi-task in a fast pace operational environment.
- Good verbal and written communications skills and the ability to work effectively in a virtual team environment.
- Ability to communicate with multiple levels of management.

**Job Types**: Full-time, Permanent

Pay: AED9,000.00 - AED10,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Operational Planning: 2 years (preferred)
- WFM software, Avaya, CUIC or Cisco Phone System.: 2 years (preferred)
- MIS: 2 years (preferred)
- Workforce Management: 2 years (preferred)
- Capacity planner: 2 years (preferred)

**Language**:

- English (preferred)

  • Mena Marketing Executive | Programmers Force Dubai

    1 month ago

    dubai, United Arab Emirates Programmers Force Full time

    Mena Marketing Executive | Programmers Force DubaiProgrammers Force, headquartered in the United Kingdom, has been established with an aim to facilitate your business needs with innovative and intelligent solutions. Our business model is based on developing smart web & mobile applications to cater to the ever-expanding demands of organizations.As a MENA...

  • Mena Marketing Executive | Programmers Force Dubai

    4 weeks ago

    dubai, United Arab Emirates Programmers Force Full time

    Mena Marketing Executive | Programmers Force DubaiProgrammers Force, headquartered in the United Kingdom, has been established with an aim to facilitate your business needs with innovative and intelligent solutions. Our business model is based on developing smart web & mobile applications to cater to the ever-expanding demands of organizations.As a MENA...

  • Clinical Research Coordinator | Monitoring Force Gulf Dubai

    1 month ago

    dubai, United Arab Emirates Monitoring Force Gulf Full time

    Clinical Research Coordinator | Monitoring Force Gulf DubaiAt Monitoring Force, we don’t just conduct clinical research, we work with sponsors to propose the project that meets their needs. Our expertise goes beyond conducting studies and focuses on proposing the right study. Our key figures reflect our global experience and diverse expertise. The story of...

  • Clinical Research Coordinator | Monitoring Force Gulf Dubai

    4 weeks ago

    dubai, United Arab Emirates Monitoring Force Gulf Full time

    Clinical Research Coordinator | Monitoring Force Gulf DubaiAt Monitoring Force, we don’t just conduct clinical research, we work with sponsors to propose the project that meets their needs. Our expertise goes beyond conducting studies and focuses on proposing the right study. Our key figures reflect our global experience and diverse expertise. The story of...

  • Work Force

    1 week ago

    Dubai, Dubai, United Arab Emirates TPA Full time

    1. JOB PURPOSE**The job holder is responsible of visualizing, articulating and solving complex and complicated business problems and identifying opportunities for innovation in various departments of the organization. He/She identifies what works best for customers.2. RESPONSIBILITIES AND DUTIES**- Devises detailed resource optimization plans in a...

  • Clinical Research Coordinator

    1 week ago

    Dubai, Dubai, United Arab Emirates Monitoring Force Gulf Full time

    Clinical Research Coordinator | Monitoring Force Gulf DubaiAt Monitoring Force, we don't just conduct clinical research, we work with sponsors to propose the project that meets their needs. Our expertise goes beyond conducting studies and focuses on proposing the right study. Our key figures reflect our global experience and diverse expertise. The story of...

  • Clinical Research Coordinator

    1 week ago

    Dubai, Dubai, United Arab Emirates Monitoring Force Gulf Full time

    Clinical Research Coordinator | Monitoring Force Gulf DubaiAt Monitoring Force, we don't just conduct clinical research, we work with sponsors to propose the project that meets their needs. Our expertise goes beyond conducting studies and focuses on proposing the right study. Our key figures reflect our global experience and diverse expertise. The story of...

  • Work Force

    2 weeks ago

    Dubai, United Arab Emirates TPA Full time

    **1. **JOB PURPOSE** The job holder is responsible of visualizing, articulating and solving complex and complicated business problems and identifying opportunities for innovation in various departments of the organization. He/She identifies what works best for customers. **2. **RESPONSIBILITIES AND DUTIES** - Devises detailed resource optimization plans in...

  • Mena Marketing Executive

    1 week ago

    Dubai, Dubai, United Arab Emirates Programmers Force Full time

    Mena Marketing Executive | Programmers Force DubaiProgrammers Force, headquartered in the United Kingdom, has been established with an aim to facilitate your business needs with innovative and intelligent solutions. Our business model is based on developing smart web & mobile applications to cater to the ever-expanding demands of organizations.As a MENA...

  • Lead Sales force developer

    1 week ago

    Dubai, Dubai, United Arab Emirates Edge Computing & AI Platforms Full time

    Lead Sales force developer | Edge Computing & AI Platforms DubaiResponsibilities:Salesforce Development:Design, develop, test, and deploy solutions on the Salesforce platform.Customize and extend Salesforce functionalities to meet businessLead Sales force developer | Edge Computing & AI Platforms Dubai | Apply Nowrequirements.Collaborate with...

  • Quality Assurance Executive- Sales Force #qae

    2 weeks ago

    Dubai, United Arab Emirates Apex Employment Services Full time

    **Quality Assurance Executive - Sales Force #QAE** **Client - A government entity based in U.A.E** **Key Requirements**: - Create quality measurements to track improvement in products. - Execute quality improvement testing and activities - Develop quality assurance standards and company processes - Adhere to industry quality and safety standards - Ensure...

  • Experts & Local Partner Network - SEA 2023 LOT 14 – Migration and Forced Displacement

    4 weeks ago

    dubai, United Arab Emirates NTU International AS Full time

    Job Description:NTU is leading a strong international consortium for the EU SEA 2023 Framework Contract SEA 2023 LOT 14 – Migration and Forced Displacement and we are looking to expand our network with skilled local partners and Experts interested to work in the from the target countries. We are building up a pool of experts who will be interested in short...

  • Experts & Local Partner Network - SEA 2023 LOT 14 – Migration and Forced Displacement

    1 week ago

    Dubai, Dubai, United Arab Emirates NTU International AS Full time

    Job Description:NTU is leading a strong international consortium for the EU SEA 2023 Framework Contract SEA 2023 LOT 14 – Migration and Forced Displacement and we are looking to expand our network with skilled local partners and Experts interested to work in the from the target countries. We are building up a pool of experts who will be interested in short...

  • Technical Service Representative

    3 weeks ago

    Dubai, United Arab Emirates Work Force Connexion Full time

    **Technical Service Representative - Production Printers** **The role entails exposure to Print shops and large production printing environments. In addition to attending service requests, escalation, installation, and proactively planning preventive maintenance tasks through the CSRC remote monitoring tool, the individual will have the opportunity to work...

  • Technical Service Representative

    1 week ago

    Dubai, Dubai, United Arab Emirates Work Force Connexion Full time

    Technical Service Representative - Production PrintersThe role entails exposure to Print shops and large production printing environments. In addition to attending service requests, escalation, installation, and proactively planning preventive maintenance tasks through the CSRC remote monitoring tool, the individual will have the opportunity to work with the...

  • HR Executive

    1 month ago

    Dubai, United Arab Emirates HR Force International Full time

    **Job Title**:HR Executive **Programmers Force Pvt Ltd **is a global AI powerhouse, where innovation flourishes and creativity permeates every line of code. As a leading software house, we push boundaries, turning visionary ideas into reality through collaborative efforts. Our culture fosters curiosity and continuous learning, embracing challenges as...

  • Work Preparator

    3 weeks ago

    Dubai, United Arab Emirates CHENOTH EMPLOYEMENT LLC Full time

    **Job OBJECTIVES (**Summary of overall job purpose) Identify, plan and execute work preparation in Ship Repair as well as conversion projects within budgeted time and resources. Ensure instructions regarding work requirements are relayed to the work force in line with work scope definition as outlined in Work Specification, Tender, Work Instructions,...

  • Lead Sales force developer | Edge Computing

    1 month ago

    dubai, United Arab Emirates Edge Computing & AI Platforms Full time

    Lead Sales force developer | Edge Computing & AI Platforms DubaiResponsibilities:Salesforce Development:Design, develop, test, and deploy solutions on the Salesforce platform.Customize and extend Salesforce functionalities to meet businessLead Sales force developer | Edge Computing & AI Platforms Dubai | Apply Nowrequirements.Collaborate with...

  • Lead Sales force developer | Edge Computing

    4 weeks ago

    dubai, United Arab Emirates Edge Computing & AI Platforms Full time

    Lead Sales force developer | Edge Computing & AI Platforms DubaiResponsibilities:Salesforce Development:Design, develop, test, and deploy solutions on the Salesforce platform.Customize and extend Salesforce functionalities to meet businessLead Sales force developer | Edge Computing & AI Platforms Dubai | Apply Nowrequirements.Collaborate with...

  • Supervisor (Fabrication & Industrial Works)

    3 weeks ago

    Dubai, United Arab Emirates Steel Force Building Materials Trading Full time

    **Job description** **Duties & Responsibilities** - Manage the workshop production and efficiency of the team to ensure all projects are manufactured within quoted and budgeted man hours. - Identify potential shortfall in workshop capacity and communicate to management. - Suggest overtime requirements with management as required. - Update each job status on...