Mall Manager
2 days ago
**Job Information**:
Industry
- Real EstateCity
- DubaiState/Province
- Dubayy (Dubai)Country
- United Arab EmiratesZip/Postal Code
- 00000- Manage all leasing activities for the mall including attracting new tenants, vetting prospective clients, rental negotiations, the development of attractive leasing packages; setting out leasing targets with a relevant time frames maximizing the asset value of the property in addition to marketing and promotions activities
- Manage Mall team to oversee daily operations, including; maintenance, security and cleaning, mall administration and customer service
- Coordinate and cooperate with owner’s maintenance company for preparing and managing capital expenditure for the mall as per the approved budget.
- Ensure all operating policies and procedures are dully followed by the tenants, services providers, contractors...etc. including; occupational health and safety standards
- Set up the yearly Property & Facility Operations, Strategies and Budgets for the assigned property to be approved by higher management, ensuring the business functioning within the budget cost and above targeted revenues
- Manage profitability and reduce operating cost
- Manage tenant’s relations through periodic meetings, receive complaints, suggestions and other improvement ideas whereas; to be updated with the management for necessary actions
- Handle conflicts/disputes amongst tenant, customers and mall visitors in a smooth manner avoiding disruption to mall activities.
- Perform periodic annual review of retailers’ performance, recommend appropriate tenant mix/use for annual planning and implementation
- Perform periodic mall customer surveys and discuss it with management
- Ensure professional development for mall team delivering high performance
- Implementing procedures related to any crisis and emergency in conjunction with Civil Defence & Police ensuring safety environment for all tenants, visitors, and contractors.
- Ensure overall safety and pleasant shopping environment for customers and thriving business ambiance for retail tenants
**Requirements**:
- A degree in Business Administration - Marketing and MECSC/ICSC mall management qualification
- Minimum 5 to 6 years experience in managing malls
- Strong organizational and Prioritization skills - attention to detail.
- Excellent communication and presentation skills.
- Retail/ shopping mall business skills
- Property Management skills
- People Management, marketing and finance knowledge and experience
- Conflict Management skills
- Microsoft Office (Excel, word.. )
- Fluent in English (Arabic is an added skill)
**Behavioral Competencies**:
- Personal Leadership
- Excellent Teamwork
- Outstanding customer service
- Communication
- Decision Making & sound judgment
- Professional Knowledge
- Training and coaching
- Financial awareness & analytical thinking
**Benefits**:
- Medical Insurance, Paid Leave, Annual Ticket, Family benefits.
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