Customer Experience Agent

3 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

Customer Experience Agent (UAE National)
Make a difference every day

Your Opportunity

We are looking for a Customer Experience Agent to provide world class customer service to customers and to assist the Operations teams and service partners in delivering the best possible operational standards.

This is a new opportunity to join our team and provide world class customer service in one of our new, large and open public venue. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment.

Serco delivers essential public services to customers in the UAE on behalf of governments, semi-governments, and large private corporations.

This role will be based in Abu Dhabi Airport, Zayed International Airport.

Key Accountabilities

  • Customer service provision and assisting customers with information.
  • Team members interact face to face with thousands of customer daily and the core task is to assist them in any way required to assist them on their journey. Providing information regarding products and services, assisting with wayfinding and delivering the friendly and professional service that is core to client aspirations.
  • Communication and problem solving. Team members will be the first point of contact for the majority of customer queries and issues, so they need to be agile and well informed to assist in the successful resolution of problems.
  • Coordination with service partners to deliver the daily operating plan. Team members will work closely with the Police, GDRFA and service partners to efficiently process customers through the required processes and touchpoints in a timely and compliant manner.
  • Supporting the Terminal Operations Team in all daily tasks and activities. Team members will assist the operations team in ensuring a safe and secure environment, reporting hazards, and ensuring all policies and procedures are adhered to.
  • Briefing and reporting. Team members will support the operations team in preparing reports and briefings, gathering and recording required information and ensuring all required administrative tasks are accurately completed.

Essential technical and professional skills

  • Must hold high school diploma or general education degree or equivalent professional qualification.
  • Ideally will have minimum 1 year of experience as front-line staff delivering customer service in a Retail, F&B, hotel, hospitality or equivalent.
  • Must have good understanding of dealing with customers and conflict resolution techniques.
  • Should have knowledge of basic software and online applications.
  • Should be fluent in written and spoken English and Arabic

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

  • Competitive monthly pay and allowances that are commensurate with the role and industry standards
  • Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
  • We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
  • We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
  • We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
  • We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
  • As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. To view all internal opportunities, log into MyHR online.

  • Guest Services Agent

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis Receive and process customer requests, and enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and ensure smooth running of operations at the airport. AccountabilitiesPerform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding...

  • independent comissioning agent

    3 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Duncan & Ross Full time

    PURPOSE OF THE JOB:We are seeking an experienced Independent Commissioning Agent to join our team. The ideal candidate will have a strong background in building commissioning, energy management, and sustainable design practices. As an Independent Commissioning Agent, you will play a key role in ensuring that our projects meet performance standards, energy...

  • Head of Sales

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a renowned UAE corporation which specialises in the financial services sector, who is currently looking to hire for a Head of Sales, to join their leadership team based out of Abu Dhabi.About the roleThe Head of Sales will play a vital role in the supporting the Head of Operations on the design and implementation of the...

  • Business Solutions Analyst

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis The Business Solutions Analyst will ensure quality assurance of input and output data from Pricing & Revenue Management Systems, maintain reference data of various systems, perform system configuration review tasks periodically and monitor the health state of the RM systems using control check reports. He/She will also work on analytical tools in...

  • Solutions & Analytics Analyst

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisIn this role, you will contribute to the digital transformation process of Etihad's Revenue Management area to transform it into a competitive advantage for the company. Implement data science models in areas of pricing, forecasting and optimization to drive incremental revenues and improve efficiency. Research and assess cutting edge...

  • Cargo Supervisor

    6 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisCoordinate a team of agents and liaise with maintenance and guest services to ensure a wide range of airport operations are handled smoothly and effectively.AccountabilitiesSupervise airport resources and equipment utilization to ensure the efficient and timely execution of operations according with working instructions, safety procedures and...

  • Sales Engineer ITS

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Caliberly Full time

    ResponsibilitiesProactively develop and manage a list of potential customers via follow-ups, networking, prospecting, cold calling, customer referrals, leads, cross-group-applications, community involvement and other innovative means of developing businessBuilt up a customers relationship network for such as ; Government identity , consultant , roads...

  • HR Business Partner

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time

    SynopsisAs an HR Business Partner (HRBP) for Revenue and Commercial Operations, you will play a pivotal role in aligning our strategic objectives with employee and management needs. This position requires a unique blend of strategic thinking, HR expertise, and a deep understanding of the airline industry's revenue and commercial functions. The ideal...

  • Energy Account Manager, Process Heat Exchangers Capital Sales

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Alfa Laval Full time

    Alfa Laval Middle East and Africa has a strong ambition to build on its leading position to become the No.1 partner for our customers, delivering efficient solutions and a superior experience and value at every step. We offer a challenging, exciting, and rewarding position in a highly dynamic and interesting organization; the Process Thermal team in the...

  • Sales Consultant

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 159460 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Department Manager

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Sales Manager

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 160542 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • UAE National

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 160165 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Sales Executive

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 156411 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Sales Manager

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 159512 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Beauty Consultant

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...

  • Sales Executive

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: 160472 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Sales Engineer

    14 hours ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Excelsior Full time

    "Job Purpose:Responsible for maximizing our sales potential for the products in UAE, opening new doors crafting sales plans, and justifying these plans to the Senior management. To meet our customer's acquisition and revenue growth targets by keeping our company competitive and innovative.Principal Accountabilities: Create new leads to achieve growth and hit...

  • Room Controller

    3 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Room Controller assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. What will I be doing?As Room Controller, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service...

  • Commis 2

    7 days ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Commis II affects every Guest experience through food production and food presentation at our restaurants, bars, through room service, banquets, and in-hotel cafes.What will I be doing?As a Commis II, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of our restaurants, bars, banquets...