Technical Account Manager

2 weeks ago


Dubai, United Arab Emirates Red Hat, Inc. Full time

Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a Platform Technical Account Manager (TAM) in Dubai, UAE to work with the customers in the GCC. In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat Infrastructure portfolio. At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.

What you will do- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.- Perform technical reviews and share knowledge to proactively identify and prevent issues- Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.- Provide advice and guidance to customers about their current and future Red Hat products;- Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams- Complete analysis and present periodic reviews of operational performance to customer leadership- Manage customer use cases and maintain clear and concise case documentation- Create customer engagement plans and keep the documentation on the customer's environment updated- Manage and grow customer relationships by delivering attentive, relationship-based support- Build a sense of trust with customers and serve as their advocate within Red Hat- Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas- Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues- Travel, as necessary, to visit customers and attend events within the region- Sunday - Thursday work might be required.

What you will bring- 5 years experience in a support, development, engineering, or quality assurance organization- Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support- Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely- Competent comprehension of enterprise architecture and strategic business drivers- Ability to manage multiple issues and projects with an eye for detail- Direct experience with a variety of hardware vendors

The following are considered a plus:
- Experience in system management, cloud or server virtualization- Bachelor's degree in a technology-related discipline, preferably computer science or engineering- Red Hat Certified Engineer (RHCE)- Prior experience in a technical leadership or mentorship role- Experience with training and presentation delivery- 5 years of Linux or UNIX system administration experience- Technical knowledge of the Linux kernel and Linux file system

About Red Hat

Red Hat

is the world’s leading provider of enterprise

open source

software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and


  • Male Accountant

    1 day ago


    Dubai, United Arab Emirates Account Line Solutions Full time

    **Role Description** This is a full-time on-site role for Accountant-at Account lines Solution LLC, Dubai. As an Accountant, you will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting regulations. **Qualifications** Proficiency in accounting entries software and Microsoft...


  • Dubai, United Arab Emirates Comviva Full time

    Overview z The Technical Account Manager provides technical support to customers before and after a sale. The technical account manager will work with the client to build strong relationships and ensure customer satisfaction. Technical Account Manager Responsibilities: - Supporting Key Account Managemenbt Team in increasing sales and winning new...


  • Dubai, United Arab Emirates Wateredge Technical Services Full time

    **Overview** **Responsibilities** - Perform financial accounting tasks including double-entry bookkeeping - Prepare financial statements and reports - Conduct account analysis and reconciliation - Assist in regulatory reporting compliance - Manage financial data and records - Support in private equity-related activities **Skills** - Proficiency in...


  • Dubai, Dubai, United Arab Emirates Aquagas Plastic industries LLC Full time

    Aquagas Plastic Industries LLC Needs a Technical Account ManagerWe are looking for an experienced and ambitious Technical Account Manager with a strong track record and a genuine passion for delivering exceptional customer experiences. As a key member of our team, you will be responsible for driving customer satisfaction by providing technical guidance and...


  • Dubai, Dubai, United Arab Emirates SimplySolved Full time

    Are you passionate about helping businesses thrive?We're looking for a talented Technical Account Manager to join our team at SimplySolved.In this role, you'll work closely with our clients to understand their technical needs and provide customized solutions using the Zoho suite.Key Responsibilities include:Understanding client technical requirements and...

  • Accounting Manager

    4 weeks ago


    Dubai, United Arab Emirates SEM -Technical Services Full time

    **We're seeking a skilled Accountant to join our dynamic team!** SEM is looking for a detail-oriented and experienced Accountant to contribute to our financial success. **Responsibilities**: **Prepare and analyze financial statements, including income statements, balance sheets, and cash flow statements** - Accurate and timely financial reporting -...


  • Dubai, United Arab Emirates Fortinet Full time

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will...


  • Dubai, United Arab Emirates MBR Partners Full time

    WHAT THEY DO Our client is a telecom analytics company that provides solutions for Communications Service Providers (CSPs) to develop strategies and decisions for new digital businesses, customer experience management, and network planning and optimization. They partner with some of the largest telecommunications providers in the world, enabling them to...


  • Dubai, United Arab Emirates Qualys Full time

    Qualys Discover how Qualys helps your business measure & eliminate cyber threats through a host of cybersecurity detection & remediation tools. Try it today! Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for driving the post-sales...


  • Dubai, Dubai, United Arab Emirates Google Full time

    Job TitleTechnical Account ManagerJob SummaryWe are seeking an experienced Technical Account Manager to join our team. As a key member of our sales organization, you will be responsible for managing the technical relationship with our clients, including identifying and qualifying business opportunities and developing strategies to resolve technical...


  • Dubai, United Arab Emirates Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Dubai, Dubai, United Arab Emirates Skyhigh Security Full time

    Job Title: Technical Account ManagerWe're seeking an experienced Technical Account Manager to drive long-term success with our customers.The ideal candidate will have 3+ years of experience working with technical clients, possess a deep understanding of cloud security and data protection concepts, and be able to articulate the value of our solutions to...


  • Dubai, Dubai, United Arab Emirates TECHNICAL SAFETY CONSULTANTS Full time

    Job Overview:TECHNICAL SAFETY CONSULTANTS is seeking an Account Growth Manager to join our team. As an Account Growth Manager, you will be responsible for growing existing customer accounts by identifying opportunities for upsell and cross-sell. This role requires strong analytical and communication skills, as well as the ability to work effectively with...


  • Dubai, United Arab Emirates Union Global Technical Equipment Full time

    We are currently looking for Technical Sales Manager with 5-6 years of managerial experience to join our team in Dubai. **Key Responsibilities**: - To report on sales performance by analyzing quotations, orders, selling and material price information, actual vs. targets, conversion rates, trends in the industry by location, industry and product line -...


  • Dubai, United Arab Emirates Bloomberg Full time

    At Bloomberg, our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we"re responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately. **The Role**: The Content Acquisition & Business...


  • Dubai, United Arab Emirates Exabeam Full time

    Exabeam is seeking a Technical Account Manager (TAM) to join the team. We're looking for a security professional that will provide technical enablement and act as trusted Technical Advisor for in-depth Exabeam functionality / customizations for our customers. The TAM will also provide technical troubleshooting assistance for Exabeam's top strategic accounts...


  • Dubai, United Arab Emirates Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Dubai, United Arab Emirates Union Global Technical Equipment Full time

    We are currently looking for Technical Sales Manager with 5-6 years of managerial experience to join our team in Dubai. **Key Responsibilities**: - To report on sales performance by analyzing quotations, orders, selling and material price information, actual vs. targets, conversion rates, trends in the industry by location, industry and product line -...


  • Dubai, United Arab Emirates Bloomberg Full time

    At Bloomberg, our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we're responsible for delivering this data, news, and analytics through innovative technology - quickly and accurately. **The role**: The Content Acquisition team is an...


  • Dubai, United Arab Emirates New Relic Full time

    Req ID- FY23|S&M|#4558- Location(s)- Dubai, United Arab Emirates;- Work arrangement(s)- Fully Remote (works exclusively from home)- Your opportunity- As a part of the EMEA Customer Adoption Group, the Technical Account Manager will engage with our customers on a technical level while running the lifecycle of success for them. This role is accountable for the...