F&b Hostess

5 months ago

Dubai, United Arab Emirates Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Maintain complete knowledge of:

- Dining room layout, table/seat/section numbers, and proper table setup.
- Room capacity, hours of operation, price range and dress code.
- Restaurant reservation procedures.
- Daily house count, arrivals, departures, VIP’s.
- Scheduled in-house group activities, locations and times.
- All departmental policies/service procedures.
- Music & entertainment.
- Cleanliness of the hostess desk.
- Answer telephone within 3 rings, using correct salutation and telephone etiquette.

Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.

Communicate reservation or cancellation to management as they arise throughout the shift.

Monitor the preparation of on assignments, ensuring compliance with departmental standards.

Ensure that all menu’s, check folders are cleaned and in sufficient quantity.

Ensure that the hostess stand is cleaned and organized.

Review the Reservation book, pre-assign designated tables and follow up on all special requests.

Coordinate with Kitchen if and when there is a special request.

Greet the guests at the entrance of the restaurant.

Seat Guest accordingly to floor plan / being fair to each waiter.

Show guests their table which has been designated to them.

Ensure that the guests are pleased with their table.

Present the open menu to the guest.

Ensure that the tables are set to the best service of the guest.

Anticipate heavy business times and organize procedures to handle waiting lines.

Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Maintain positive guest relations at all times.

Be familiar with hotel services / activities to respond to guest inquiries accurately.

Handle guest complaints following instant pacification procedures and insuring guest satisfaction.

Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.

Monitor and maintain cleanliness and working conditions of own section equipment and supplies.

Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.

Promote a cooperative working climate, maximizing productivity and quality.

Do table visit systematically at each meal period to ensure guest satisfaction.

Promote F&B Outlets to each customer in down time.

To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.

To assist in Menu printing.

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company._

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR

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