F&b Hostess
2 months ago
Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
- Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
- Perform any tasks related to billing according to restaurant standards and cashiering policies if required.
- To bid friendly farewell to guests and sincerely thank them for their visit.
- Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.
- Ensure that grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
- Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
- Be able to converse well in English, in verbal and written format and present and recommend menus to the guest.
- Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
**Qualification Required**:
- High School qualification or equivalent is preferred.
- Experience as Hostess in a high-volume, fast pace restaurant level of service is preferred.
- Minimum 2 years’ experience working as Hostess in f&b environment.
- Ability to understand guest needs and to deliver superior customer service.
- Familiar with Table Management System procedures is preferred.
- Knowledge of service procedures and standards is preferred.
- Ability to understand the flow of service and handle multiple tasks effectively is preferred.
- Ability to handle telephone calls and written correspondence properly.
- Basic computer skills including MS Office.
- Ability to understand effective approaches of communication with different individuals.
- Able to communicate clearly with peers and superiors.
- Very good verbal and written communication skills in English.
Pay: From AED3,500.00 per month
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