Restaurant Operation Manager

6 months ago


Dubai, United Arab Emirates Al Toobi New Enterprises Full time

**Job Location**: Muscat, Oman

**Minimum Requirements**:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 5-7 years of experience in restaurant management, with at least 3 years in a multi-unit management role.
- Proven track record of managing operations, staff, and customer service across multiple locations.

**Skills**:

- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of financial management and budgeting.
- Proficiency in restaurant management software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle stressful situations.
- Strong problem-solving skills and attention to detail.

**ROLES AND RESPONSIBILITIES**:
**A. Operational Management**
- Oversee the daily operations of multiple restaurant locations to ensure consistency and efficiency.
- Develop and implement operational policies and procedures across all locations.
- Conduct regular visits to each restaurant to monitor performance, provide support, and ensure adherence to standards.
- Coordinate with individual restaurant managers to address operational issues and implement improvements.

**Staff Management**
- Recruit, train, and mentor restaurant managers and key staff.
- Develop staffing plans and ensure each location is adequately staffed.
- Conduct performance evaluations for restaurant managers and provide constructive feedback.
- Foster a positive, productive work environment across all locations and address any inter-branch conflicts or issues.

**B. Customer Service**
- Ensure high levels of customer satisfaction across all locations by maintaining service quality standards.
- Handle escalated customer complaints and feedback in a professional manner.
- Implement customer service policies and procedures and monitor customer feedback to identify areas for improvement.

**C. Financial Management**
- Manage the budget and financial performance of each restaurant location.
- Analyze financial reports, including sales, costs, and profitability for each site.
- Implement cost-control measures and strategies to maximize profitability.
- Oversee cash handling procedures and ensure financial accuracy and security across all locations.

**D. Marketing and Promotion**
- Suggest marketing strategies to attract and retain customers at all locations.
- Plan and oversee special events, promotions, and campaigns.
- Collaborate with marketing teams or external agencies for advertising and promotional activities.

**E. Quality Control**
- Ensure the highest standards of food quality and presentation across all locations.
- Monitor kitchen operations and ensure compliance with food safety and hygiene standards.
- Work with chefs and kitchen staff to update and improve menu offerings.
- Conduct regular inspections to ensure compliance with all standards and regulations.

**F. Compliance and Safety**
- Ensure all restaurant locations comply with local and international regulations.
- Conduct regular safety audits and implement necessary improvements.
- Maintain proper documentation and records for health inspections, permits, and licenses.
- Train staff on safety protocols and emergency procedures.

Application Question(s):

- Are you willing to relocate to Oman?

**Experience**:

- Multiple Restaurants Management: 5 years (required)



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