Operations Team Leader

4 weeks ago

Al Quoz, United Arab Emirates Johnson Controls Full time

**What you will do**

The Operations Team Leader - CaaS is a key role reporting directly to the Energy Operations Manager, Aftermarket and will be based in Dubai. The key role of a Team leader shall be:

- Day to day management of the Service and Maintenance in line with Company Best Practices.
- Handle large size operation and maintenance contracts to carry out service, maintenance and retrofit projects on cooling plant systems.
- Responsible for the operations and maintenance of the cooling as a service plants to ensure the equipment are monitored and operated to achieve designated efficiency
- Conduct planning, scheduling, directing, monitoring, controlling for uniform operation and service execution.
- Resource allocation, development, planning and optimization with target productivity.
- Manage operations and maintenance operating costs via effective planning and monitoring
- Manage & ensure KPIs are met & continuous monitoring of Service Level Agreement compliance
- Manage a team of Operators and Technicians
- Monitor Team’s performance & engage employees by arranging technical trainings to ensure team development.
- Manage the billing agent’s operation, billing & collection, connection/disconnections, move in/move outs, registrations and customer service
- Alignment and implementation of Service Management, Quality Management and Health & Safety & Environmental Standards.
- Complete operations, revenue & cost management of cooling charges and maintenance for each project
- Ensure customer complaints are managed to the best interest of the company and to the satisfaction of customer
- Realize opportunities from cooling equipment’s end of life and replacement/upgrade solutions
- Identifying service delivery improvements
- Functional co-ordination with Sales, Admin & procurement departments

As a member of this team, you will work within a dynamic environment that provides a platform for you to develop your technical and operation management skills.

**How you will do it**

As an Operations Team Leader, you will be the contact point for all team members and you will use your strong technical knowledge and management skills to operate, maintain, manage teams, carry out full dilapidation reports, recommending system enhancements, upgrades and replacements as necessary. You’ll carry out and report on site surveys, root cause analysis, service operations progress and coordination.

You will understand the customer requirements and concerns by meeting them on regular basis and provide them required technical services & ensure 100% customer satisfaction. You’re determined and consistent in your approach to work, managing multiple priorities simultaneously because of your excellent planning, and time management skills.

**What we look for**

**Required**
- Bachelor’s degree in the field of Mechanical / Electrical / Controls engineering or similar field.
- Minimum 5 Years’ Experience with Operations & Maintenance of cooling plants
- Excellent customer service & relationship skills.
- Min. 5 Years experience Core BMS & with excellent HVAC knowledge.
- Good communication and interpersonal skills.
- Proficient in reading and understanding SLA’s & KPI’s.
- Cost monitoring & Control
- Customer oriented and identify business development opportunities.
- Must adhere to company safety policies and procedures to ensure all duties are performed in a safe and professional manner.

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