Assistant Management Analyst for Long-term Project
1 day ago
**_Job Responsibilities:_**:
- 1- Determine through the analysis of diagnoses, the gaps, opportunities and improvements._
- 2- Propose, recommend and facilitate actions to be implemented to improve the levels of service and experience that customers of the different segments, products, services or service channels have._
- 3- Coordinate the implementation of improvement actions in the Service with the different units of the Bank of initiatives or strategic projects._
**_
Job Qualifications:_**:
- Graduated in Industrial Engineering or Bachelor’s Degree in Business Administration_
- Experience: Data Analyst or similar positions._
- Monitor customer processes (complaints, requests, claims) that enter the Bank and generate proposals for improvement and execute action plans._
- Design, recommend and coordinate strategies and initiatives aimed at improving customer service experiences through the diagnosis and implementation of action plans to close gaps._
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