IT Office Analyst Dubai

9 months ago


Dubai, United Arab Emirates Charles Russell Speechlys Full time

Role and Responsibilities (this is a broad but not exhaustive list)
- Providing a professional and consistent level of IT support to the International offices
- Handling all types of support requests; ensuring all requests are logged, actioned and responded to in a timely manner and adhering to IT standards, targets, processes and SLA’s
- Configuring and maintaining laptops, multi-functional devices and printers
- Exchanging and moving IT equipment
- Deployment and support of Smartphones
- Taking ownership of IT issues and seeing through to resolution
- Maintaining a customer focused approach at all times and building relationships with key customers
- Working closely with colleagues in UK, Europe and Asia
- Assisting with central Service Desk function as required
- Investigating issues and working colleagues and the technical teams as required
- Assisting with the set up and support with AV and video conferences
- Alerting colleagues of reoccurring incidents and potential issues
- Utilising and updating the Knowledge Base
- Assisting with the creation and updating of documentation
- Other support related activities as required
- Frequent travel to other offices in the region

Person specification
- Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
- Excellent customer service skills
- Ability to convey technical information to non-technical staff
- Excellent time management and organisational skills with the ability to meet deadlines and be responsive to staff needs
- Remaining calm under pressure
- Good analytical skillls
- Ability to think and work independently, and as part of an International team and to take responsibility
- Understanding of ITIL principles
- Excellent communication skills
- Good interpersonal skills, working closely with people at all levels in the firm as well as colleagues in the IT team
- Be adaptable to changing requirements and technologies when required
- Flexible approach to working, including a willingness to work outside of core hours
- Highly motivated and methodical
- Excellent written and spoken English

Technical Skills
- Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
- A good understanding of PC Hardware and software setup and configuration
- Experience of supporting and troubleshooting mobile devices including iPhones and iPads
- Knowledge of Document Management Systems preferably iManage
- Experience of using Active Directory
- Understanding of a software deployment package such as SCCM
- Experience of troubleshooting and supporting telephone systems
- Experience of logging tickets in ITSM call logging software

Location

Dubai International Financial Centre

Category

Contract type

Permanent - Full Time

Salary

Competitive

Working hours

Full Time



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