Front Office Agent

3 days ago

Dubai, United Arab Emirates The First Collection Full time

Overview:
The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opens in July. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

**Job Description**:
Joining a dynamic, vibrant and customer focused team, Front Office Agent will display a positive ‘can do’ attitude and will be responsible for delivering an exceptional customer service experience to all our guests.
- Greet and welcome all guests approaching the Front Desk in accordance with Citadines Metro Central standards.
- Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assisting guests with their inquiries, taking reservations and performing administrational tasks.
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Review Front Office logs, Trace File and Credit Limit daily.
- Handle cashiering duties.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Coordinate with Front Office Supervisor in performing daily task or during the shift.
- Have knowledge of emergency procedures and assist as needed.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Maintain and market promotions and guest programs.

Desired Skill & Expertise:

- At least 2+ years experience in working with a 4*star property.
- Diploma or Bachelor’s degree in Business Administration or relevant field.
- Proficiency in Microsoft Office.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- High level of business telephone etiquette.
- Must have proficient organizational skills and the ability to multitask.

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