Agent-at Your Service

7 months ago


Dubai, United Arab Emirates Marriott International, Inc Full time

**职位编号** 23219010
**工作类别** Rooms & Guest Services Operations
**地点** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**职位概述**

操作电话交换台,以便接听电话。处理客人的唤醒电话和屏蔽呼叫请求,以及与拨打或接听电话有关的其他请求。告知客人为他们收到的任何消息(如语音邮件、邮件、传真),并在需要时发送到客房。回答、记录和处理所有客人来电、请求、问题或疑虑。准确、完整、清晰地接收、记录和转发信息。将所有客人请求或问题记录到计算机中;联系相应的个人或部门(如行李员、客房部),并跟进客人以确保他们的要求得到充分满足。向客人提供有关客房特色、酒店设施和当地景点的信息。协助客人连接互联网。向经理报告事故、伤害和不安全的工作条件。

遵守公司的所有政策和程序;确保制服和个人仪表整洁而专业;维护专有信息的机密性,并保护公司资产。根据公司的标准,欢迎和答谢所有客人;预期并满足客人的服务需求;为残障人士提供协助,并感谢客人的真诚赞赏。使用清晰、专业的语言与他人交谈,并以适当的礼仪接听电话。与他人建立和保持积极的工作关系,并支持团队达成共同目标。遵守质量保证预期和标准。阅读和目测验证各种格式的信息;在较长一段时间内或整个工作班次中保持站立、就坐或行走。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

瑞吉酒店及度假酒店是永恒魅力与开拓精神兼具的行业典范,50 多家豪华酒店和度假酒店遍布全球各地繁华都市,缔造精妙优雅的住宿体验。自 20 世纪初约翰-雅各布-艾斯特四世在纽约率先开设瑞吉酒店以来,瑞吉便是雅致体验与定制服务的象征,亲切的非凡待客师团队和瑞吉的标志性管家服务力求为宾客呈献经典格调与现代气息融合的超凡体验。我们诚邀您加入瑞吉酒店开拓一番事业。加入瑞吉酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。


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