General Manager

1 week ago


Ras alKhaimah, United Arab Emirates MINOR Hotels Full time

**Sales & Profit Optimization: Provide strategic direction to achieve operational and financial goals**
- Ensuring the mission, goals, strategies, and plans of the Company are clearly defined and adhered to
- To ensure that accurate Budgeting, forecasting, and Revenue Management activities
- To set the annual budget and deliver the revenue and GOP targets of the property.
- To effectively manage the owner relationship on behalf of the company.
- Driving and identifying strategic initiatives in CRM, Hotel Marketing, and other core processes
- Driving the development of the brand, hotel offers, and the company value proposition.
- Managing the overall hotel portfolio and maintaining good relationships with suppliers
- Overseeing the approval of all CAPEX projects
- Supporting the Regional Office on strategic business development and related key corporate planning
- Driving strategic projects

**Hotel Management & Operations: Provide operational excellence and talent management**
- Overseeing the daily operations of the hotel to secure target achievements
- Driving and directing the effective utilization and administration of human capital, financial information, and physical resources to meet business goals
- Process streamlining and optimization of all aspects of the hotel business
- To ensure that the operational and service skills of the employees of the hotel are being constantly improved

**Strategic Leadership, People Development, and Supervision**:

- Building the organizational culture for the resort through transparent communication, management by objectives, reward, and recognition to support the growth of People & the Company
- Supporting the development and implementation of human resources strategies by the Company’s People and Culture policy
- Providing overall leadership to Managers by coaching, motivating, and agreeing on deliverables
- To lead and manage the development of the hotel strategy.

To support and implement all corporate programs and guidelines.

**Customer Service and Community Relation**
- Built and cultivated long-term quality relationships with key individuals or groups in the community to provide total satisfaction as well as to generate sales and new business opportunities

**Qualifications**:

- BCom/ Business Related Degree/ Master’s Degree in Business related field will be an added Advantage
- Minimum of fifteen (15) years of Senior Management experience in large Gaming and Hospitality international operations in multiple countries, with sales & marketing, P/ L, Human Resources, and financial planning responsibility.
- Ability to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts. Proficient in the use of hotel property management system preferred - i.e. WinPM or Opera
- Ability to motivate and negotiate effectively with key employees, guests, top management, and client groups.
- Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through
- Strong experience in managing a diverse workforce including both sales and operations.
- Good understanding of Gaming
- Has direct experience in Media, Online & e-Commerce marketing, Up-to-date with the latest trends and best practices in online marketing and measurement
- Proven business and commercial acumen with strong financial management ability
- Ability to maintain excellent physical standards and service levels
- Customer service focus
- Strategic focus
- Strong orientation towards marketing
- Good leadership and people development skills
- Strong interpersonal and communication skills
- Computer literate
- Problem-solving skills
- Integrity


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