General Manager

3 weeks ago

Ras alKhaimah, United Arab Emirates Glass & Stone Properties LLC Full time

**The job of the Resort General Manager is executed satisfactorily**:
Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also manage between profitability and guest satisfaction measures.

**DUTIES AND RESPONSIBILITIES**:

- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short
- and long-term strategic goals for the property.Developing improvement actions carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies.
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.
- Act as a final decision maker in hiring a key staff.Coordination with HOD's for the execution of all activities and functions.Overseeing and managing all departments and working closely with department heads on a daily basis.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

**Planning and Organizing**:

- Planning all operational procedures, to plan and organize all recruitment; grow revenue of the Rooms Department, F&B Department and Recreation Department and to improve service and quality.
- Coordinating with the heads of Rooms, Recreation, F&B departments to ensure adequate coordination and operations implementation.
- Implementing departmental strategies and action plans in accordance with the Hotel's strategic and sales plan.
- Planning the yearly revenue target. Planning and get the desired cost price for products sold by the Hotel.
- Planning on upgrading the standards within the Hotel. Liaising with the Sales & Marketing Director to set the strategy for the Rooms, F&B, and Recreation departments.
- Projecting business opportunities in order to increase revenue.
- Planning, developing and implementing formal training plans for personnel
- Participating in preparation of the Hotel strategic plan, marketing plan and goals program.

**Communication**:

- Ensuring all staff is aware of the goals and objectives of the Recreation, Rooms, F&B Departments and to achieve and maintain good relationship amongst the Hotel personnel.
- Operating an efficient and accurate administration process in order to meet statutory, legal and internal requirements
- Conducting weekly briefings to improve all aspects of the Hotel.
- Attending all other meetings as required by the administration team.
- Ensuring and maintain good relations with members.

**Budgeting & Costing**:

- Oversee budget preparation for the year.
- Ensuring that adequate funds are available for smooth operations and also to ensure adequate amount of resources.
- Delegating and controlling the departmental expense budget throughout the year.
- Controlling Payroll and Business Expenses of the Rooms, Recreati

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