General Manager

4 weeks ago

Ras alKhaimah, United Arab Emirates RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
**Job Description** Position Summary**:
As the General Manager, you will be responsible for overseeing all aspects of operations, including but not limited to guest services, team member management, revenue generation, and brand representation. The role reports directly to the **Chief Operating Officer** for Rixos and All-Inclusive Collection. You will play a critical role in shaping the guest experience, managing operational excellence, and ensuring alignment with Rixos’ brand pillars, goals and values.

**Key Responsibilities**:

- ** Operational Leadership**:
Oversee and manage all hotel operations, ensuring the highest level of service and operational efficiency. Develop, implement, and manage systems to meet the daily operational needs of the property.
- ** Guest Experience Management**:
Ensure that all aspects of the guest experience align with Rixos’ luxury brand standards. Lead a team that continuously exceeds guest expectations through exceptional service, hospitality, and attention to detail.
- ** All-Inclusive Concept Management**:
Leverage your expertise in the **All-Inclusive Concept** to drive and optimize guest satisfaction, operational processes, and profitability. Collaborate with food & beverage, entertainment, and leisure teams to deliver a comprehensive and seamless guest experience.
- ** Strategic Financial Management**:
Develop and manage annual budgets, forecasting, and revenue targets. Analyze financial performance and implement strategies to ensure profitability while maintaining the luxury standards of the property.
- ** Team Member Leadership & Development**:
Build, mentor, and motivate a high-performing management team. Foster a positive work environment by promoting a culture of excellence, teamwork, and professional development. Ensure that training programs are implemented and tailored to enhance the team's capabilities.
- ** Brand & Reputation Management**:
Represent the brand both internally and externally, ensuring alignment with corporate standards and maintaining the Rixos reputation for excellence. Handle guest concerns, media relations, and community involvement to safeguard the property's brand identity.
- ** Compliance & Standards**:
Ensure compliance with local regulations, health and safety standards, and environmental sustainability practices. Uphold Rixos standards for quality, service, and operational procedures across all departments.
- ** Collaboration with Ownership & Corporate Executive Team**:
Regularly report to the property ownership and the Corporate Executive Office for Rixos and All-Inclusive Collection, providing strategic insights, financial reports, operational updates, and recommendations for continuous improvement.
- ** Market Positioning & Sales**:
Work with the sales and marketing teams to strengthen market positioning, increase brand visibility, and develop strategies for increasing occupancy and average daily rate (ADR) in line with the business goals.

**Qualifications** Key Requirements**:

- ** Experience**:

- Minimum of 2-3 years of experience as a **General Manager** within the **luxury hospitality sector**, particularly in the Middle East.
- Proven track record of successfully managing operations, profitability, and guest satisfaction in a luxury hotel environment.
- In-depth knowledge and experience with the **All-Inclusive Concept** in hospitality, particularly in upscale properties.
- Experience working in the UAE and familiarity with local regulations, culture, and market dynamics.
- ** Education**:

- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- ** Leadership Skills**:

- Exceptional leadership abilities with a focus on team member development, engagement, and operational excellence.
- Ability to inspire, guide, and motivate cross-functional teams to meet both short-term and long-term business objectives.
- ** Financial Acumen**:

- Strong understanding of financial management, including budgeting, forecasting, and cost management.
- Proven ability to drive profitability while maintaining brand standards.
- ** Communication & Interpersonal Skills**:

- Strong communication skills in English, both written and verbal.
- Ability to effectively communicate with senior management, team members, guests, and external stakeholders.
- ** Cultural Sensitivity & Adaptability**:

- Familiarity with the UAE’s cultural landscape and ability to operate in a multicul

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