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Field Service Coordinator

2 months ago

Dubai, United Arab Emirates NOV Inc. Full time

CLOSING DATE 9 DECEMBER 2023.

**Job Summary.**

The Services Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/she must be able to manage a team of diverse personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem with our customers to provide long term and short-term support within the department.

**RESPONSIBILITIES**:

- Coordinates with all departments including, logistics, inside sales, service, and operations to meet operational demands.
- Coordination with the customer to make sure customer satisfaction is met.
- Plans, schedules, and tracks Service Technicians for day-to-day operations, plus utilization of both field and in-shop labour.
- Create and follow up with all quotations and service orders to align with calibration schedules.
- Tracks and organizes all aspects for the Service Technicians. Examples of this are training, visas, outstation, leave etc.
- Works under the Service Manager to develop knowledge of NOV inter-office processes.
- Serves as the initial point of contact for the customer and relays to the correct personnel required.
- Assists with logistics of parts, calibration tools and travel for Technical Service Personnel.
- Schedules and coordinates Technical Service Personnel by providing long and short range forecasting to ensure best match of individual capabilities.
- Reviews each Field Service Report to ensure all required documents are included, filled out completely and accurately, and filed properly for future reference.
- Enters relevant data for records.
- Ensures service utilization is both maximized for profitability and balanced for personal life.
- Maintain relationships and work closely with internal and external personnel.
- Action all other requested support requested from the Service manager.
- Comply with all NOV company and HSE policies and procedures.

**BEHAVIORAL SKILLS/COMPETENCIES REQUIRED**
- Strong planning capabilities, organizational skills, leadership ability, and customer service skills
- Able to interpret internal and external business challenges with impact on the organization and recommends best practice solutions.
- Required to pro-actively interpret job requirements and coordinate Personnel prior to and during service jobs.
- Strong organizational skills as well as the ability to effectively communicate in English to make sure that all aspects of coordination are actioned effectively.
- Able to effectively communicate complex information to both management and other employees, anticipating questions and focusing on key elements. Handles sensitive issues and exhibits exemplary customer service to internal and external customers.
- Ability to work in a team-oriented environment is critical.
- Understanding and communication within diverse cultural environments is critical.
- The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions efficiently.

**EXPERIENCE/EDUCATION/SKILL-SET REQUIRED**:
**Essential**
- Minimum High School diploma or equivalent required.
- 2-3 years of Co-ordination experience at a high level.
- Customer service experience.
- Proficiency with Microsoft office.

**Desirable**
- Technical degree/ diploma
- JDE exposure/ experience
- Customer service diploma

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