Field Service Engineer

1 week ago

Dubai, Dubai, United Arab Emirates Caterpillar Financial Services Corporation Full time

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Medium Speed Engines

For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications. Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled "anytime, anywhere" product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers. Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future.

Job Description:

Following the new Medium-Speed Engines (MSE) strategy there is an exciting opportunity for a Field Service engineer to join the MaK team. As a Field Service Engineer, the employee is responsible for providing technical service (installation, commissioning, maintenance and servicing) in conjunction with field service representatives and dealers and performs InSitu machining activities. They are also responsible for analyzing, tracking, troubleshooting and collaborating with the respective functional department in identifying, resolving engine and related issues.

Job Responsibilities and duties may include but not limited to:

  • Support Caterpillar Motoren (CM) product customer by direct contact and / or through the network of CM parts and service distributors
  • Provides hands on field support during the mechanical commissioning of CM product and BOP (balance of Plant) equipment
  • Provide field expertise and executes InSitu machining including other engine related service tasks
  • Prepares well documented technical reports of commissioning and other field services related activities.
  • Takes responsibility for coordinating the day-to-day field service activities between dealers, field personnel, suppliers and other departments.
  • Provides assistance to resolve engine mechanical and electronic components issues by advising about action to be taken, providing technical assistance to Caterpillar Motoren parts and service providers and expediting repair work
  • Organization and execution of repairs, overhauls and major repairs of all types of MaK engines in co-operation with technical inspection, yard, classification representatives, subcontractors or dealers
  • Ascertainment and judgement of damages (i.e., major engine damage)
  • Troubleshooting of engine controls, mechanic, hydraulic, pneumatic, electric and electronic (MACS and aMACS)
  • If no travel activities take place, workshop work must be carried out with regard to overhaul, assembly of engine components, InSitu development and other service-related tasks
  • If necessary, material tests by NDT (Non-Destructive Testing) to be carried out
  • Successful continuous participation in service-related training to expand develop existing know how
  • Special service-related tasks according to the team management. Work with and guide customers with advance planning of scheduled maintenance and overhauling to ensure that the customer understands and is aware of MaK maintenance and overhauling guidelines and requirements. Utilize service exchange programs.

Candidates may have gained the following skills and experience through previous roles:

  • Industrial or engine mechanic or mechatronics
  • Caterpillar Motoren / MaK or comparable engines, product and service knowledge/experience
  • In Situ Machining experience or willing to learn, such as crank shaft grinding, block repairs, etc
  • Nondestructive testing experience (Dye penetrant and MPI) or willing to learn
  • Good English skills in verbal and written communication
  • Worldwide travel up to 70-80%
  • High degree of self-organization
  • Minimum 2 - 4 years' service experience at large Diesel-, Gas or DF-Engines
  • Additional qualification as an electrician (for specified activities) required, which can also be completed in a training course if not available
  • Good knowledge of Microsoft Office (Teams, Excel, Word, etc.)

What does it mean to live the Caterpillar Experience?

It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community and your world.

As a company, we will take on every challenge that faces us, just as we have in the past. We will continue to lead in our industries because of employees like you. You're here on purpose, with a purpose. Your work builds the world. You build what matters.

#LI

Posting Dates:

June 5, December 30, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community .


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