Brand Manager
6 months ago
Overall responsibility for the business performance of each outlet
Ensuring continued efficient operations
Staff management and development, resource planning
Ensuring the brand(s), reputation and values are upheld above all else
Staff Management:
Implement our Mission, Vision & Values
Implement and be responsible for adherence to the Company’s policies and procedures Supervise staffing rosters, plan for National Holidays, Leaves, Promotions, Events etc. (ensure enough staff at the right times, reduce overtime, ensure attendance is recorded accurately, record sick days, unauthorized absences)
Provide constant leadership, counselling, advice and feedback to all team members
Responsible for motivating and mentoring all team members, resolving disputes, promoting Company values and encouraging implementation of our values in the work place
Organize team building sessions, staff gatherings and social events
Champion a training culture within the team to ensure succession planning, and a culture that exceeds the very best the industry has to offer
Conduct staff appraisals, formal feedback, session and issue disciplinary actions, according to policies and with involvement of HR & MD
Fixtures & Equipment:
Handle all maintenance requests, according to the internal operational requirements, negotiate with suppliers, find preferred maintenance providers, co-ordinate with on-site teams, and make sure all issues resolved swiftly
Implement and manage a preventive maintenance program for all equipment
Maintain close, professional, effective links with all external suppliers and contractors. Ensure that suppliers deliver to stated agreements, best practices are followed, and technological advances are sought
Standards:
Ensure compliance with all ADFCA requirements, at all times
Ensure conformity to required internal Food Safety standards, in all outlets and operational sites, and that such protocols are strictly enforced
Carry out store inspections and discuss results with senior teams (opening, closing, standards to be kept at any time)
Implement cashing up, reporting and cash handling procedures
General Operations:
Implement Standard Operating Procedures for each team (service, drivers, kitchen)
Manage all events & catering activities: Discuss requirements, co-ordinate with kitchen, issue quotes, develop new business, organize teams and equipment, supervise execution, ensure satisfaction
Ensure correct use of POS, online features and electronic management software (Inventory, Ordering, Accounting, HR) where applicable
Ensure regular menu/flyer distribution, in store marketing, communicate promotions and offers accurately and develop new and innovative marketing strategies
Ensure correct and timely preparation and delivery of menu items
Supervise procurement of materials for all sites (beverages, food, stationary, packaging, petrol, tools and equipment)
Always improve procedures, and increase efficiency
Search and consider new tools and software to improve operational efficiency and operational objectives
Other:
Supervise new site developments
Always promote the brand and the image of the business
Develop new business, consider new ideas and seek opportunities for development
Any AD HOC task as required to ensure the adequate operation of the business and advancement of the brand
Self-Learning & Development
Engage in Training Sessions when required
Develop detailed product knowledge
Be fully committed and dedicated to personal development and growth, working toward the achievement of performance targets on agreed periodic basis
Knowledge Management:
Ensuring all processes and procedures within the restaurant are captured and are well documented and updated on a regular basis
Ensures all paperwork is kept in meticulous order and correctly executed within the Branch, complying with all management information and reporting requests and in compliance with legal/regulatory standards/requests
Ensures that all documentations are up to date and the team is following and are audited as per the set benchmarks on a regular basis
Confidentiality & Ethics:
Ensure full compliance with the Company’s Confidentiality policy and Third Party Non Solicitation policy which prohibits the sharing or discussion of sensitive information and the earning of fees through third party channels not connected with the Company;
Protection of the Company at all times in relation to informational databases, IP, secrets and strategy, as well as sensitive information, all of which may not be discussed with any unauthorised person
Ensure all sensitive client and Company information remains confidential and ensure this culture is built across the Branch
Ensure any unethical behaviour of any team member is quickly brought to the attention of Senior Management, so that it may be appropriately addressed.
Pre-requisites:
Postgraduate/Graduate or equivalent qualification
Minimum 5-10 years of experience in a supervisory
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