Regional Admissions Support Assistant

2 weeks ago

Dubai, United Arab Emirates ISP Middle East Full time

**Description**

ISP Regional Admissions Support Assistant Role Profile

Purpose of Role

The Regional Admissions Support Assistant plays a crucial role in supporting our Middle East Admissions Teams. This role is essential in guaranteeing a smooth and effective experience for potential families. Adaptability is key, as it entails traveling to various schools across the Middle East to offer on-site support. Responsibilities include close collaboration with each school's admissions team to guarantee a unified and welcoming experience for prospective students and their families.

We are actively seeking an individual with outstanding communication and organizational skills, a warm and approachable demeanor, keen attention to detail, and a readiness to travel as needed.

Areas of responsibility: Based in Dubai, responsible for Middle East Schools

Reporting to: Regional Head of Admissions ME

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Admissions Support Assistant Key Responsibilities
- Work in partnership with and Support the schools for new incoming enrolment inquiries during the absence of an admissions officer in the school
- Support Middle East school teams by promptly responding to all new inquiries within one working day, addressing queries, and converting inquiries into admissions meetings.
- Regularly review & and follow up after meetings for all appointments, including until an offer is made, and collaborate with the registrar and finance for a seamless handover of offers.
- Conduct school tours for parents and offer assistance during meetings as required.
- Manage and update the appointment calendar, follow up on any missed appointments, and ensure the welcome area for parents is prepared before meetings.
- Perform weekly reconciliation to ensure consistent record accuracy.
- Record all enquiries into HubSpot and iSams.
- Help and assist in organizing open events while displaying excellent customer service.
- Engage in regular meetings with the admission/marketing team, sharing information with school leaders and ISPs regularly.
- Contribute to weekly KPI reports, enrollment reports, and pipeline reports with the registrar and head of admissions.

Measures of performance

Targets will be set, based on:

- Number of enrolments
- Conversion rate of inquiries to enrolments

In addition, all staff are required to carry out any tasks required by the school or the regional office to facilitate the smooth day-to-day running of the school.

Skills, Qualifications and Experience
- 1-3 years of experience in a similar field will be considered an asset.
- Excellent Communication and people skills are essential, as well as the capability to interact with students.
- The ability to maintain accurate records and be highly organized is essential.
- High levels of computer literacy and excellent administration skills are also required.
- Knowledge of HubSpot and iSams would be preferable.

ISP Leadership Competencies

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.
- Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximize opportunities.
- Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
- Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
- Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
- Resilience. Can deal with setbacks and challenges calmly and effectively.
- Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
- Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
- Leading & Inspiring Others. Support

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