Agency Collection Supervisor
2 months ago
**Collections supervisors have a wide range of responsibilities, which will include the below**:
- Performs all duties inherent in a supervisory role.
- Communicating with clients in order to understand their needs and goals regarding their collection’s efforts.
- Monitoring delinquent accounts to identify potential collections opportunities, including delinquent accounts that may be eligible for liquidation.
- Reviewing accounts receivable records to identify delinquent accounts or accounts with high risk of delinquency.
- Analyzing financial statements to determine an individual’s ability to pay a debt over time.
- Recommending collection methods based on the nature of the debt, including letters, phone calls, legal action, and negotiations with creditors.
- Working with clients to develop payment plans to help them pay off their debts.
- Evaluating the effectiveness of collection methods used by the company to ensure that they are efficient and effective.
- Managing staff members who are responsible for collecting debts from customers on behalf of a company.
- Assist in managing day to day operations of a collections call center environment.
- Support the workforce management function by ensuring Collections Representatives adhere to the daily responsibilities.
- Monitor, measure, and manage employee performance according to established criteria.
**Salary**: AED5,000.00 - AED7,500.00 per month
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Supervisor or Team handling: 2 years (preferred)
Shift availability:
- Day Shift (preferred)
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