Regional Lead

3 days ago


Dubai, United Arab Emirates First Point Group Ltd Full time

25038

Posted: 05/02/2024
- Negotiable- United Arab Emirates, Dubai, United Arab Emirates Dubai- Permanent- Regional Lead - Monetisation CX, Scaled Ops, APAC & METAP
- Dubai
- Our talented team are based across the world with some in California, Singapore, Middle east and and London. In response to the growth we're experiencing in Middle east, it's an exciting time for us and we are expanding the team to help support our customers.**Responsibilities**:
- Regional leadership for APAC & METAP Scaled CX Operations team and double as the POC for in-region Sales Leadership
- Manage and Inspire a global team of technical support specialists to provide Best in Class service to advertisers on the platform and exceed set operational service KPIs
- Engage with third party service providers/vendor on need basis and scale service delivery with in-house and third party staff - manage all aspects of performance- Own the first layer of customer experience for ad products troubleshooting, including re-engineering processes, innovating service models and driving exceptional customer satisfaction
- Lead trend analysis from customer service data and aggregate to lead regional Business Reviews and product deep dives to improve efficiency and effectiveness
- Lead strategic team expansion and tactical projects across day to day Operations Management, Workflow Management, WFM, Training & QA
- Lead goal setting for global delivery teams leverage industry standard models, track across leading & lagging metrics such as SLA, CSAT, Ticket resolution time
- Influence Sales stakeholders and engage with cross-functional partners to evaluate and transform our customer support model, improving Speed & Quality
- Innovate service models across existing support channels and aid in feature development of customer service tools portfolio
- Drive efforts for outstanding team performance by motivating and mentoring direct and indirect reports

**Qualifications**:
- BA/BS degree or equivalent practical experience
- 8+yrs managing large-scale global operations teams in Technical Customer Support
- 3+ years of management experience in Customer Success or operations related position
- 2+ Years of People Management experience
- Preferred experience of working with Vendors & 3rd party service providers for Technical Customer Service delivery
- Experience building, managing and influencing relationships with senior stakeholders, using data to generate insights and solving complex problems
- Ability to function independently and within team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential
- Experience in Advertising/Digital industry is a plus
- Data analysis knowledge using Tableau, Google Studio is a plus
- COPC, PMP certifications are a plus
- Arabic or Turkish is a plus


  • Regional Lead

    1 week ago


    Dubai, Dubai, United Arab Emirates First Point Group Ltd Full time

    25038Posted: 05/02/2024 Negotiable United Arab Emirates, Dubai, United Arab Emirates Dubai Permanent Regional Lead Monetisation CX, Scaled Ops, APAC & METAP Dubai Our talented team are based across the world with some in California, Singapore, Middle east and and London. In response to the growth we're experiencing in Middle east, it's an exciting time for...

  • Regional Lead

    4 weeks ago


    Dubai, United Arab Emirates Salt Recruitment Full time

    Leading Emerging Technology Provider would like to appoint a Regional Lead to manage winning new business in the MENA region. - Develop a strategy for each customer you manage by assessing their strengths and weaknesses. - Identify partner pain points, as well as opportunities for service growth and revenue generation. - Leverage deep product knowledge,...

  • Regional Lead

    1 week ago


    Dubai, Dubai, United Arab Emirates Salt Recruitment Full time

    Leading Emerging Technology Provider would like to appoint a Regional Lead to manage winning new business in the MENA region. Develop a strategy for each customer you manage by assessing their strengths and weaknesses. Identify partner pain points, as well as opportunities for service growth and revenue generation. Leverage deep product knowledge,...


  • Dubai, Dubai, United Arab Emirates Hitachi Vantara Corporation Full time

    Description As Regional Marketing Lead - Middle East & Africa you will be part of the Hitachi Energy business based in Dubai, UAE and responsible for driving growth in the MEA region through marketing activities. They will be responsible for driving growth in the region through marketing activities.Your responsibilitiesYou will deliver on the regional...


  • Dubai, Dubai, United Arab Emirates Binance Full time

    Regional Operations Lead | Binance DubaiBinance is the world's leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume.Regional Operations Lead | Binance Dubai | Apply NowA passion for crypto and digital assets. We are trying to change an entire industry and it...


  • Dubai, Dubai, United Arab Emirates CBRE Full time

    Consulting, Project Management, Transaction Management, Workplace StrategyLocation(s)Dubai DubayyUnited Arab Emirates The OpportunityWe are looking for an experienced Regional Retail Lead who is able to establish a trusted relationship within our Banking oriented client, help in providing Portfolio analysis for Branch Network decision making using available...


  • Dubai, United Arab Emirates LSEG (London Stock Exchange Group) Full time

    As Regional Consulting Lead, you will be responsible for driving revenue and increasing performance from end-to-end by leading a team of consultants dispersed across CEEMA in various locations. You will be accountable in driving a globalized vision and deliver best practices for Customer Consulting within your region whilst collaborating across the different...


  • Dubai, Dubai, United Arab Emirates AtkinsRéalis Full time

    At AtkinsRéalis in the Middle East and Africa, you'll find yourself challenged in more fascinating and far-reaching ways than ever before. You'll explore new and inspiring opportunities to make the most of your expertise, broaden your professional horizons and create exciting new possibilities for people and organisations.Reporting to the Director of...

  • Regional Sales Lead

    4 weeks ago


    Dubai, United Arab Emirates Payrails Full time

    **The Company**: Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants’ needs. We have seen the complexity firsthand and we have learned from all the challenges we've faced. Now we want to help leading technology companies around the world accept...

  • Regional Sales Lead

    2 weeks ago


    Dubai, United Arab Emirates Payrails Full time

    **The Company**: Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants’ needs. We have seen the complexity firsthand and we have learned from all the challenges we've faced. Now we want to help leading technology companies around the world accept...


  • Dubai, United Arab Emirates Edelman Full time

    **ABOUT US** - Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, Earned Media and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. You will be challenged to push convention and your creativity to find modern...


  • Dubai, United Arab Emirates Edelman Full time

    **ABOUT US** - Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, Earned Media and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. You will be challenged to push convention and your creativity to find modern...

  • Regional Retail Lead

    1 month ago


    dubai, United Arab Emirates CBRE Full time

    Consulting, Project Management, Transaction Management, Workplace StrategyLocation(s)Dubai - Dubayy - United Arab Emirates The OpportunityWe are looking for an experienced Regional Retail Lead who is able to establish a trusted relationship within our Banking-oriented client, help in providing Portfolio analysis for Branch Network decision making using...

  • Regional Sales Lead

    1 week ago


    Dubai, Dubai, United Arab Emirates Payrails Full time

    Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants' needs. We have seen the complexity firsthand and we have learned from all the challenges we've faced. Now we want to help leading technology companies around the world accept payments and build...


  • Dubai, Dubai, United Arab Emirates Trendyol Full time

    Ready to learn more about us?We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we...


  • dubai, United Arab Emirates Hays Full time

    Our client has an ongoing portfolio of large-scale, transformational programs which contribute to our company’s vision of becoming the world’s favorite snacking company. The scope of these programs spans impacts to people, processes and related systems. Integrated Business Planning is one of our core programmes which will implement a business planning...


  • dubai, United Arab Emirates Hays Full time

    Our client has an ongoing portfolio of large-scale, transformational programs which contribute to our company’s vision of becoming the world’s favorite snacking company. The scope of these programs spans impacts to people, processes and related systems. Integrated Business Planning is one of our core programmes which will implement a business planning...


  • Dubai, Dubai, United Arab Emirates Siemens Full time

    Regional Communication Lead @Siemens Mobility MEA | Siemens DubaiSiemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates...


  • dubai, United Arab Emirates Hitachi Vantara Corporation Full time

    DescriptionAs Regional Marketing Lead - Middle East & Africa you will be part of the Hitachi Energy business based in Dubai, UAE and responsible for driving growth in the MEA region through marketing activities. They will be responsible for driving growth in the region through marketing activities.Your responsibilitiesYou will deliver on the regional...


  • dubai, United Arab Emirates Hitachi Vantara Corporation Full time

    DescriptionAs Regional Marketing Lead - Middle East & Africa you will be part of the Hitachi Energy business based in Dubai, UAE and responsible for driving growth in the MEA region through marketing activities. They will be responsible for driving growth in the region through marketing activities.Your responsibilitiesYou will deliver on the regional...