Spa & Leisure Receptionist - Waldorf Astoria Ras Al

2 weeks ago


Ras alKhaimah, United Arab Emirates Hilton Full time

Spa & Leisure Receptionist - Waldorf Astoria Ras Al Khaimah

A Spa & Leisure Receptionist in Waldorf Astoria plays a pivotal role in shaping our guests' experiences by providing warm hospitality, efficient service, and expert assistance in navigating our spa and leisure facilities.

**What will I be doing?**

A Spa & Leisure Receptionist in Waldorf Astoria plays a pivotal role in shaping our guests' experiences by providing warm hospitality, efficient service, and expert assistance in navigating our spa and leisure facilities. Spa & Leisure Receptionist is responsible for being the first point of contact for Hotel Guests and Recreation members who are booking spa or using the Leisure facilities. In addition, the Spa & Leisure Reception is also responsible for all membership enquiries, registrations, payments and ensuring the membership database is kept up to date. Specially, you will be responsible for performing the following tasks to the highest standards:

- Greet guests warmly and assist them with inquiries, appointment bookings, and providing information about spa services, facilities, and leisure activities.
- Meeting, greeting and directing guests who access the outdoor leisure facilities
- Serving as the main point of contact for hotel guests and recreation member
- Manage spa appointment schedules efficiently, ensuring accuracy and timely communication with guests regarding their appointments.
- Provide information, advice and booking services for a wide variety of guest enquiries, including tennis court access, group exercise classes and special events within the hotel
- Responds to inquiries with accurate information regarding hours of operation, water sports, membership rates and benefits etc. according to individual needs
- Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results.
- Building and maintaining positive relationships with guests, members and team Members
- Demonstrating a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Assist guests in selecting and purchasing retail products, including skincare products, spa accessories, and gift items. Provide product recommendations and information about product benefits.
- Perform various administrative tasks such as filing, data entry, and maintaining guest records. Ensure confidentiality and accuracy of guest information.
- Handle cash, credit card transactions, and reconcile cash registers at the beginning and end of each shift. Maintain accurate records of financial transactions.

**What are we looking for?**

A Spa & Leisure Receptionist serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent verbal and written communication skills
- Flexibility to respond to a range of different work situations
- Committed to delivering a high level of customer service, both internally and externally
- Passionate about providing luxury service in a hotel environment
- Previous administrative experience in a fast paced environment or hospitality background is an advantage.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


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