Duty Manager

2 weeks ago


Ras alKhaimah, United Arab Emirates Hilton Full time

Duty Manager - Waldorf Astoria Ras Al Khaimah

A Duty Manager works closely with the Front Desk team to greet and to converse with the guests and assist with enquiries.

**What will I be doing?**

As a Duty Manager, you work closely with the Front Desk team to greet and converse with guests and assist with enquiries. A Duty Manager performs the following tasks to the highest standards:

- Ensuring guests have an effortless experience in all aspects of the stay
- Handling guest complaints and resolving them before guests are leaving the hotel
- Meeting and greeting guests upon arrival, during the stay, and upon check-out to maximize guest satisfaction in line with Waldorf Astoria and Forbes standards
- Providing support to team members during the shift to ensure smooth Front Office operations
- Manage night shift operations, including rate overrides check and night report preparation to cover off and leave days of the Night Manager
- Ensuring compliance to all systems, tracking documents, and cashiering related tasks of managers and the team members (e.g., reviewing and validating rebates, paid-outs, and registration cards, resolving high balances and room discrepancies)
- Leading shift briefings and keeping team members informed on all happenings in the property
- Training and coaching team members on Standard Operating Procedures, cash handling, and upselling and cross-selling techniques to achieve targets
- Participating in team member performance reviews and recommending training courses depending on each individual’s needs
- Supporting the team in exceeding the Hilton Honors loyalty program enrollment target
- Stay current with all hotel products, services, policies, and emergency procedures
- Monitor guest satisfaction reports and implement actions to improve results

**What are we looking for?**

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that reflect Waldorf Astoria Ras Al Khaimah:

- Minimum one year previous supervisory experience in a similar role in Front Office within the hotel and leisure sector
- Commitment to luxury service by being detail oriented and well organized
- Calm, efficient, and the ability to work well under pressure in a luxury environment facing highly demanding guests
- Excellent leadership skills to support and manage the team during the shift (e.g., leading by example, practicing what you teach; enabling team members growth and development in a supportive environment)
- Encompassing a high level of integrity and ownership
- Communicating transparently and frequently to keep the management team and team members informed across the hotel

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiarity with OnQ PMS, Upselling programs such as NOR1 and FPG
- Previous role as a Duty Manager in a similar luxury property
- A degree or diploma in Hotel Management or equivalent
- German or Russian language skills
- Previous experience in the dynamic hospitality industry in the Middle East

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


  • Duty Manager

    7 months ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...

  • Duty Manager

    3 weeks ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Job DescriptionJob Title: Duty ManagerJob Summary: We are seeking a highly skilled and experienced Duty Manager to join our team at Hotel Chadstone Melbourne MGallery. As a Duty Manager, you will be responsible for ensuring the smooth operation of the hotel, providing exceptional customer service, and maintaining the highest standards of quality and...

  • Duty Manager

    6 months ago


    Ras al-Khaimah, United Arab Emirates Movenpick Resort Al Marjan Island Full time

    Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment...

  • Duty Manager

    5 months ago


    Ras al-Khaimah, United Arab Emirates RIXOS Full time

    **Company Description** Situated on the pristine white sands on the peaceful Marjan Island of Ras Al Khaimah, the Rixos Bab Al Bahr has a beautiful beach, stylish accommodations, upscale restaurants, breath-taking views and all the amenities you would expect from a five-star beach resort in the United Arab Emirates. The impressive beach-fronted resort was...

  • Duty Manager

    5 months ago


    Ras al-Khaimah, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Duty Manager

    5 months ago


    Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    We are looking for a Duty Manager to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with...

  • Duty Manager

    5 months ago


    Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

    Coordinates the emergency evacuation of guests in the event of fire, bomb threats and other emergency situations. - Ensures standards & house rules are maintained during shift in all areas - Assists as needed in hotel departments e.g. food & beverage, housekeeping, switchboard, G.S.A - Ensure arriving guests receive prompt cordial attention & personal...

  • Duty Manager

    5 months ago


    Umm al-Quwain City, United Arab Emirates Palma Beach Resort Full time

    Directly supervises all front officepersonnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guestservices, and telephone areas. Prepare monthly reports and budgetfor front office department. Trains, cross -trains, and retrains all front office personnel. Participates in the...


  • Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24178788 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front...


  • Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24168179 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...


  • Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24146398 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • IT Manager

    3 months ago


    Ras al-Khaimah, United Arab Emirates AccorHotel Full time

    To provide a courteous, professional, efficient and flexible service at all times, following ACCOR Standards of Performance. - To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work_ _to the standard set. - To perform all duties and tasks when rotated or assigned to another...

  • Branch Manager

    3 months ago


    Ras al-Khaimah, United Arab Emirates Flipped - Manar Mall Full time

    Kids HQ is looking to hire Branch Manager for its entity in Flipped (Manar Mall)UAE Position: Branch Manager Duty timings: As per Mall timings Experience: 2-5years in amusement Industry Job duties: - Train, supervise, and evaluate the staff, including supervisors, facilitators, and guest relations personnel. - Forecast requirements: Prepare...

  • Housekeeping Manager

    7 months ago


    Ras al-Khaimah, United Arab Emirates MINOR Hotels Full time

    The role of an Housekeeping Manager is to support the Executive Housekeeper in all duties of the housekeeping operation. You will coordinate, schedule and supervise the housekeeping team, carry out inspections to ensure proper cleaning is being done, and manage the inventory of all cleaning supplies. You will provide on-the-job training, and facilitate...

  • Restaurant Manager

    5 months ago


    Ras al-Khaimah, United Arab Emirates KABAB AND MORE RESTAURANT AND CAFE Full time

    ADMINISTRAVE MANAGEMENT - Delegating responsibilities and supervising business operations - Resolving conflicts or complaints from customers and employees. - Establishing and achieving business and profit objectives - Maintaining a clean, tidy business, ensuring that signage and displays are attractive. - Generating reports and presenting information to...


  • Ras al-Khaimah, United Arab Emirates BM Hotels & Resorts Full time

    Job Summary: As an Assistant Outlet Manager, you are responsible for assisting to manage all activities within the restaurant and bar, in order to ensure optimum results are achieved across all areas of the restaurant and bar, in line with Departmental targets, policies and procedures. General Duties and Responsibilities: - Supervise good Guest service and...

  • Duty Manager

    5 months ago


    Dibba Al-Fujairah, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • IT Manager

    3 months ago


    Ras Al-Khaimah, United Arab Emirates Accor Full time

    To provide a courteous,professional, efficient and flexible service at all times,following ACCOR Standards of Performance.Tohave a full working knowledge and capability to supervise, correctand demonstrate all duties and tasks in the assigned Place of Workto the standard set.To perform all duties andtasks when rotated or assigned to another Department as...

  • Spa Manager

    3 months ago


    Ras al-Khaimah, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Relation Manager

    2 months ago


    Ras al-Khaimah, United Arab Emirates RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...