Collection - Team Lead
1 month ago
Job description
Job title: Team leader
- Collections
, Permanent Job
Location: Dubai, United Arab Emirates
**Salary**: AED12,000.00 - AED15,000.00 per month
Responsibilities for collections team leader
- Support new initiatives and demonstrate capability to manage and lead continuous improvement projects
- Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused collection routines
- Be accountable for managing team efficiencies, ensuring efficiency targets are met
- Be responsible for team results, as measured through established quality service standards
- Manage direct reports by providing superior leadership and guidance related to collection activities
- Be a referral point for all Early Collections Low Risk staff and monitor quality trends by ensuring issues and escalations are addressed and the appropriate action is taken in a timely manner
- Assist with constructing an effective credit control management framework - Allocates work assignments and establishes KPI and performance standards, metrics
- Evaluates the quality, quantity of the individual/ team metrics on work being performed - Evaluates / assesses team member performance on a periodic and annual basis Qualifications for collections team leader
- 5 years’ experience into team management and handling collections - Any Nationality can apply
- Background preferred from Banking, Retail, or Insurance industry
- Provide management to the assigned collections team members
- Responsible for the effective monitoring and management of the delinquency portfolio
- Responsible for the identification and referral of stressed accounts during the monitoring process
- Responsible for the maintenance, currency and adherence to Collections policies and procedures
- Ensure the collections department has a thorough understanding of the accounting and regulatory provisioning guidelines and calculations
- Responsible for monthly and quarterly reporting obligations as defined by the Senior Management
**Job Types**: Full-time, Permanent
**Salary**: AED13,000.00 per month
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