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Call Center Agent

2 months ago

Dubai, United Arab Emirates Orthosports Medical Center Full time

1. Customer Engagement:

- Handle high inbound and outbound customer calls efficiently and courteously.
2. Service Knowledge:

- Provide accurate and comprehensive information to customers, instilling
confidence in their purchase decisions.
3. Problem Solving and Resolution:

- Analyze and resolve customer issues efficiently and effectively.
4. Documentation and Reporting:

- Maintain detailed and accurate records of customer interactions, including
call logs and notes.

**REQUIREMENTS**:

- Minimum of a high school diploma (Bachelor's degree preferred).
- Proven track record in a call center or customer service role, preferably with
at least 3 years of experience.
- Exceptional communication skills, including active listening, clear articulation,
and persuasive abilities.
- Strong problem-solving skills, attention to detail, and a solution-oriented
mindset.
center software.
- Adaptability to fast-paced and changing environments, with a willingness to
learn and adapt to new technologies.
- Professionalism and empathy when dealing with customers, demonstrating
patience, and understanding.
- Familiarity with the company's services is a significant advantage, and

**Salary**: AED3,500.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have the sales skills to convert enquiries to bookings?

**Experience**:

- call center: 2 years (required)

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