Cluster Sales Manager

3 months ago

Dubai, United Arab Emirates Encore Global Full time

**Key Job Responsibilities**:
**Revenue Generation**
- **Drive Results** by establishing sales objectives through forecasting and developing quotas for all team members.**:

- **Maximise revenue opportunity for assigned customers by creating effective strategies for per-event revenue growth, including upsell and cross-sell opportunities.**:

- **Assist with creating high-end, large event, advanced technology solutions for Encore’s existing and potential customers.**:

- **Assist with preparing and delivering compelling presentations that convey the value of Encore and effectively solve customer challenges.**:

- **Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.**:

- **Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.**:

- **Understand event cost structure and incorporate into solution designs according to established profitability guidelines.**

**Relationship Management**
- **Deliver World-Class Service** by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
- Thoroughly research and understand customer history and previous experiences, in order to create more personalised customer experiences.
- ** Value People** by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
- Actively refer and guide customers through the Encore network, leveraging your contact to secure additional opportunities with existing customers.

**Sales Accountability**
- Hold sales team accountable to maintaining a healthy pipeline at all times that ensures achievement of established revenue targets.
- Ensure all known opportunities are in CRM and completely accurate and updated at all times.
- ** See the Big Picture** by leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
- **Learn, adopt and train team on all SOPs related to the role and any new initiatives/programmes that are implemented; ensure full team compliance with established SOPs.**:

- **Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events; ensure team members are appropriately trained and competent/confident on available solutions.**:

- **Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.**

**People Development**
- **Effectively manage the performance of the sales team, and direct work and tasks towards achieving the organisation’s goals and objectives.**:

- **Value People** by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.**:

- **Motivate and energise team members to make proactive decisions in all communications with customers.**:

- **Address employee concerns or conflict, maintain adequate staffing levels, and facilitate team development and sales mentorship.**:

- **Serve as the resident expert on the team, providing guidance and support to other team members for large events.**:

- **Ensure the team receives and participates in all relevant sales training and participates in any regional or national sales communication programs.**:

- **Do the right thing** by promoting a culture of health and safety, and ensures safe working environment and practices across the cluster**

**Disclaimer**:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

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