Telecaller Telugu

5 months ago


Dubai, United Arab Emirates S.S PROPERTIES Full time

Job Title: Customer Support Executive

Location: Dubai, UAE

**Job Type**: Full-Time

**Salary**: 1500 AED per month (inclusive of accommodation, visa, and transport)

Languages: English (mandatory), Hindi, Kannada, Telugu (Any one additional language)

**Job Description**:
Overview:
**Responsibilities**:
Customer Assistance:
Provide comprehensive product knowledge and troubleshoot technical issues.

Guide customers through problem-solving processes and ensure a positive customer experience.

Language Proficiency:
Communicate effectively with customers in English and at least one of the specified regional languages (Hindi, Kannada, Telugu).

Translate technical information to customers in a clear and understandable manner.

Documentation:
Document customer interactions, issues, and resolutions accurately.

Maintain a comprehensive knowledge base to assist in issue resolution and future customer queries.

Collaboration:
Work closely with other departments, including technical support and sales, to resolve customer issues promptly.

Provide feedback to improve products and services based on customer input.

Continuous Learning:
Stay updated on product knowledge and industry trends.

Participate in training sessions to enhance skills and stay informed about new technologies.

Qualifications:
Minimum high school diploma; bachelor’s degree in IT or related field is a plus.

Proven customer support experience in an IT-related environment.

Proficiency in English and at least one of the following languages: Hindi, Kannada, Telugu.

Strong communication and interpersonal skills.

Ability to troubleshoot and resolve technical issues.

Familiarity with IT products and services.

**Benefits**:
Competitive salary of 1500 AED per month.

Accommodation, visa, and transport provided.

Opportunities for professional growth and development.

Pay: AED4,000.00 - AED6,000.00 per month

**Experience**:

- Real Estate: 1 year (preferred)


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