Home Delivery Manager
4 weeks ago
**Job Title**: Home Delivery Manager
**Location**: Five Thirty Management Office, Al Qouz (Travel between restaurant locations may be required)
**Reports to**: Senior Operations Manager
**Job Overview**:
We are seeking a Home Delivery Manager to oversee and optimize online delivery for 15 restaurants. You will manage delivery processes, coordinate with third-party platforms, lead a team, and ensure service aligns with brand standards, all while enhancing customer satisfaction and profitability.
**Key Responsibilities**:
- **Delivery Coordination**: Oversee home delivery for 15 restaurants, ensuring timely and accurate order fulfillment.
- **Aggregator Management**: Build and maintain relationships with delivery platforms (e.g., Talabat, Noon) to maximize volume and minimize issues.
- **Team Leadership**: Lead and train delivery teams, ensuring efficient operations across multiple locations.
- **Order Tracking & Reporting**: Monitor orders, track delivery progress, and provide reports on KPIs like delivery times and customer satisfaction.
- **Customer Experience**: Ensure high service standards and resolve customer complaints to maintain loyalty.
- **Financial & Data Management**: Manage budgets, optimize delivery costs, and analyze performance data for improvement.
- **Compliance & Safety**: Ensure operations meet health and safety standards, including food and driver safety protocols.
- **Marketing Support**: Collaborate with account managers to support marketing campaigns and ensure profitability.
**Skills and Qualifications**:
- Proven experience managing delivery operations or logistics for multi-unit restaurants, specially agregators & grubtech
- Experience with aggregator platforms and delivery management software.
- Strong leadership, communication, and organizational skills.
- Ability to analyze data and drive operational improvements.
**Working Conditions**:
- Full-time, with occasional evening/weekend work required.
- Travel between restaurant locations may be needed.
**Benefits (as per Dubai Labor Law)**:
- **Annual Leave**: 30 days of paid annual leave per year.
- **Public Holidays**: Paid leave for official UAE public holidays.
- **End of Service Benefits**: As per UAE labor law, employees are entitled to end-of-service gratuity.
- **Health Insurance**: Comprehensive health insurance coverage.
- **Working Hours**: 6 Days per week
- **Visa and Work Permit**: Provided as per UAE labor regulations.
**Job Types**: Full-time, Permanent
**Experience**:
- Home Delivery Manager: 3 years (required)
Application Deadline: 08/12/2024
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