Customer Support Executive

3 weeks ago


Abu Dhabi, United Arab Emirates ParkerConnect Full time

**Responsibilities**:
***
**A. Performs Customer Services**
**1.Handle all incoming calls, enquiries, complaints and feedback from customers.**
**3.Ensuring that all internal or external customer’s problems & solutions are promptly handled.**
**4.Transferring of phone calls to customers, co-workers and external subsidiaries.**
**5.Assisting Independent Representatives (IRs) on sign up in the office.**
***
**B. Handle of CRFs**
**1.Filing and following up of customer requests and complaints.**
**2.Ensuring that all the information and documents required are sufficient.**
**3.Liaising and communicating with the GSC in Hong Kong on the CRFs status**
**4.Informing the customers of the progress of the CRFs.**
***
**C. Handling of incoming & outing parcels, mails and Products**
**1.Ensure proper record all outgoing mails or packages in the incoming/outgoing log book.**
**2.Arranges courier services for external dispatches of packages and mails.**
**3.To ensure proper recording in the log in/out book for incoming products.**
**4.Checking and liaising with GSC HK/ UAE and Quex in Hong Kong / Malaysia/ UAE for customer’s product status.**
**5.Assisting in-charge GSC for customer product collection over the front desk.**
***
**D. Preparing of trainings, private sessions and coordinating of events**
**1.Assisting, Notifying and promoting customers for company events.**
**2.Handling of registration for any events.**
**3.Creating of announcements.**
***
**E. Other ad hoc duties which may be assigned**:
**Min Experience**:
3 Years

**Salary**:
AED 5000

**Temp/Perm**:
Permanent

**Location**:
Abu Dhabi

**Posted Date**:
March 18, 2024



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