Handover Officer

3 months ago

Dubai, United Arab Emirates Binghatti Holdings Full time

A CRM Handover Officer maintains and building relationship with the clients for **handing over** of keys to customers, conducting Home Orientations and coordinating for **handover** of projects.

**Responsibilities & Duties**
- Communicating with the Finance/Accounts department to maintain accurate and updated information on client accounts and payments.
- Checking the handover conditions from related departments
- Coordinating and inviting customers to inspections and handovers
- Following up on building progress with the Construction Department
- Conducting and confirming internal inspections before inviting customers to do the inspection and handover
- Informing customers about updated information related to their property
- Contacting and inviting customers for unit inspection and handover
- Coordinating with the Construction team to handle all the related issues to unit and handover and property condition
- Preparing/facilitating/coordinating all related documents for the handover process (regulations, water and electricity bills etc)
- Coordinating with the Property Management Company to ensure all their tasks are well performed
- Reporting to the line management as required
- Various tasks assigned by management such as snag list for all project.
- To carry out the snagging as per company policy and issue certificate before Customer orientation to ensure properties are in good condition and are ready for viewing.
- To carry out the de-snagging process after Customer Home Orientation and issue 'Handover Certificates' to confirm that customer snags are attended, and properties are ready for beneficial occupancy.
- To coordinate readiness of the properties with contractors and Project Managers.
- To carry out the checks and snag list for 'mock-up' units during construction to ensure high standard of quality and level of finishes, as per company Standards.
- Identifying manpower requirement based on trade to carry out work during DLP period.
- To manage the team of outsourced Engineers.
- Inspecting unsold apartments and to maintain and carry out works on unsold apartments

**Academic & Trades Qualifications**
- Gain experience in a customer service, account management or bookkeeping role.

**Education Requirements**
- Bachelor's Degree in commerce, accounting, finance, economics, or legal studies is **an** advantage.

**Working Experience & Skills**
- Intermediate to Advanced Skills in MS Excel
- Excellent communication & strong interpersonal skills, English & Arabic
- Should have working knowledge with CRM systems.
- Customer service orientation & conflict management skills.
- Good organizational skills
- Strong facilitating/communication, negotiation and problem-solving skills
- Basic construction background or related experience

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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