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Manager (Quality Audit, Billing & Compliance)

5 months ago

Dubai, United Arab Emirates TPA Full time

Manage day-to-day governance of the functions alongside the department leads
- Identify potential improvements to maximise efficiency and reduce risk, and make recommendations to reporting manager
- Set targets and measure performance against these
- Proactively own responsibility of escalations and issues related to the teams
- Provide extensive support and guidance to Regional and International teams on Middle East & Africa operational queries and requirements.
- Maintain issue log to identify gaps and opportunities for process improvements
- Support with internal and external audits
- Stays updated with the regulatory requirements with the markets and impart inter-department training when needed.
- Liaise with senior representatives of clients, brokers, and internal stakeholders
- Closely partner with regional sales and client management teams to provide advice, support and guidance on all related and relevant matters.
- Establish and maintain relationships with key stakeholders
- Plan and coordinate the operational activities to guarantee optimal performance of the departments
- Partner with other operational leads to ensure alignment and development of service capabilities
- Oversee multiple projects including planning, approvals, testing and release management
- Minimum Bachelor's degree
- Excellent English written and oral communication skills
- Minimum of 5 years people management and reporting experience is required
- Exceptional organizational and time-management focus
- Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to severe complexity.
- High proficiency in MS office, excel in particular
- Great rapport building and communication skills
- Strong problem solving, leadership skills, analytical and decision-making skills
- Minimum of 3 years’ experience of the Middle East insurance market
- Ability to organise, prioritise and manage workflow to meet individual and team production standards
- Attention to detail, with high level of accuracy
- Ability to work under pressure/own initiative
- Good analytical skills
- Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements

**Job Types**: Full-time, Permanent

Pay: AED15,000.00 - AED20,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in medical insurance / TPA handling quality audit, billing, compliance and policy management?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Management: 5 years (preferred)
- reporting: 5 years (preferred)
- Insurance industry: 5 years (preferred)
- TPA: 5 years (preferred)
- managerial in insurance company: 5 years (preferred)
- Quality Audit in medical insurance: 5 years (preferred)
- Compliance in medical insurance: 5 years (preferred)
- Policy management in medical insurance: 5 years (preferred)
- Billing in insurance: 5 years (preferred)