Customer Service Female
2 weeks ago
Some of the responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- Multilingual should speak at least 2-3 languages (Arabic, German, French, Russian, Chinese, Italian, Spanish and English)
- High school diploma, general education degree, or equivalent.
- Comfortable using excel.
- Experience working with customer support.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: From AED4,500.00 per month
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- English (required)
- Arabic (preferred)
- Spanish (preferred)
- French (preferred)
- German (preferred)
- Chinese (preferred)
- Italian (preferred)
- Russian (preferred)
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