Client Relationship Executive with Pro Service
2 months ago
Job Title: Client relationship Executive with PRO Experience
Location: Dubai
**Job Description**:
We are seeking a motivated and experienced CRM Executive to join our business setup industry in Dubai. As a CRM Executive, you will be responsible for building and maintaining strong relationships with our clients, managing their accounts, and ensuring their satisfaction with our services. Your main responsibilities will include:
Key Responsibilities:
- Developing and implementing effective customer retention strategies and programs to ensure maximum customer satisfaction and loyalty.
- Maintaining accurate and up-to-date records of customer interactions, feedback, and complaints.
- Providing regular reports on customer feedback and satisfaction levels to the management team.
- Identifying customer needs and preferences, and developing customized solutions to meet their specific requirements.
- Collaborating with internal teams, such as Sales, Marketing, and Operations, to ensure seamless delivery of services to our clients.
- Managing customer accounts and keeping track of their orders, contracts, and payments.
- Ensuring that all customer inquiries and concerns are addressed promptly and professionally.
- Resolving any customer issues or complaints in a timely and effective manner.
- Conducting regular customer surveys and market research to gather insights and feedback to improve our services.
- Staying up-to-date with industry trends and best practices to maintain our competitive edge in the market.
**Requirements**:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skill
- Demonstrated ability to build and maintain strong customer relationships.
- Experience in using CRM software and tools.
- Ability to work independently and as part of a team.
- Fluent in English
**Job Types**: Full-time, Permanent
**Salary**: AED3,000.00 - AED5,000.00 per month
**Experience**:
- CRM software: 1 year (required)
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