Dispatcher
2 days ago
Receiving and dispatching orders or deliveries
- Scheduling and dispatching couriers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Develop delivery routes and maintain contact with courier throughout the day
- Act as communication liaison through the two-way lorry radio system and answer incoming phone calls from courier on the road
- Cultivate strong relationships with courier and customers to reduce the stress that comes with last minute schedule changes
- Relaying information such as work orders, or other messages to and from co-workers, CS or supervisors
- Monitoring order flow
- Managed couriers based on order volume
- Reporting concerns to the appropriate department or CS/Supervisors
- Handle inbound and outbound courier calls
- Being in charge of communications within company assigned location/zones
- Dispatching driver and riders to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to Courier
- Responsible for choosing the zones order
- Tracks courier's exact whereabouts
**Requirements**:
- High school diploma or GED certificate, with relevant vocational or technical training preferred
- At least 2-3 years of experience working as a Dispatcher in the logistics or transportation industry or delivery services company, with knowledge of dispatching software and systems
- Excellent communication skills, both verbal and written, with the ability to handle and resolve conflicts diplomatically and professionally
- Strong organizational skills, with the ability to multitask and work well under pressure and time constraints
- Knowledge of transportation regulations and safety standards, and the ability to ensure compliance
- Good computer skills, with experience using Microsoft Office suite, dispatching software, and GPS tracking systems
- Ability to work in a team environment, with the willingness to take on additional responsibilities when necessary
- Good knowledge in Abu Dhabi Road
- Probably have experience from (Noon, Talabat Dispatchers)
- Immediately Joiner
Pay: AED3,500.00 per month
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