Night Manager

3 weeks ago


Fujairah, United Arab Emirates Concorde Hotel Fujairah Full time

Job Responsibilities:

- Ensure that all Guest Services Executives report to duty on time and are well groomed
- Check the Rate Discrepancy Report ensuring that all rate codes, discounts, market segments, source, and channel codes as well as packages are correctly entered into thesystem
- Ensure that the CID report is completed correctly and in a timely manner
- Ensure that the privacy and security of all guests are maintained and that no information is disclosed to anybody
- Be fully aware of emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situations
- Ensure that all Traces of the day have been resolved and file a copy of the report
- Handles visitors during the night shift in a professional and effective manner in liaison with security
- Ensure that all required back-up reports are printed before system goes down for close day.
- To represent the management during the night and to supervise the operation in all areas of the hotel.
- Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
- To ensure everything runs smoothly and maximum guest satisfaction is achieved
- Record any major incidents and important information in the Duty Manager’s logbook.
- Liaise closely with the Night Auditor regarding balancing the day’s revenues and the close-day procedure

**Job Type**: Contract
Contract length: 36 months


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