Night Receptionist

6 months ago

Dibba AlFujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

The front desk is the first point of contact for guests at a hotel. As a night receptionist, your job is to ensure that the guest experience is as smooth and enjoyable as possible. This includes checking in guests, answering questions about the hotel and local area, and processing payments.

In addition to these duties, you’ll also be responsible for performing a variety of accounting tasks. This may include reconciling accounts, preparing financial reports, and balancing cash drawers. You’ll also need to be comfortable using a variety of computer programs, such as hotel management software and accounting software.

Because you’ll be working overnight, you’ll need to be comfortable working independently and taking initiative. You’ll also need to be able to stay alert and focused throughout your shift, as well as handle any unexpected situations that may arise.

Overall, the role of a night receptionist is a crucial one in the hospitality industry. If you’re detail-oriented, organized, and enjoy working with people, this may be the perfect job for you.

Checks front office accounting records for accuracy and, daily, summarizes and compiles information for the hotel’s financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

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