Parent Relations Executitive

2 weeks ago

Dubai, United Arab Emirates GEMS Education Full time

About the Role

Your role will be to support the Principal in developing a strong and active parent community as the central pillar of the schools culture. To ensure achievement of enrolment targets, provide high quality customer service to new and existing parents and promotion and marketing of the school to relevant stakeholders.

**Key Accountabilities**:

- Co-ordinate and lead school tours for prospective parents and visitors, promoting the school's USPs and presenting the school in the best possible way, to ensure the school achieves or exceeds the enrolment targets.
- Day to day management of the school's Front of House/Reception ensuring the provision of quality customer service to new and existing parents across all customer touch points.
- Management and continual development of the school communication channels, such as newsletters, to ensure the school parent population is fully aware of the schools activities as a key driver of customer/student retention.
- Organize parent/community events in order to engage parents in school activities and celebrations and support the school's parent engagement activities.
- Promote the school by providing stories and photographic material that promotes the school's achievements both academically and other, for GEMS internal newsletters and the school communication channels (eg: school website, LCD screens, newsletters etc). If required, these should be supported in English and Arabic.
- If necessary, collaborate with School Principal/CEO, SLT and other members of the FOH be able to develop and implement retention strategies in order to maintain budget enrolment numbers at the school.- In conjunction with the School Principal/CEO and the Corporate Marketing team, assist with the development and implementation of the school marketing strategy as a key driver of enrolments and ensuring all marketing material, including digital communication is always current.
- In collaboration with the School Principal/CEO and Registrar, develop an events calendar to support the enrolment activities for the academic year.
- Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
- Maintain open lines of communication to existing parents to ensure their concerns, complaints and feedback are handled effectively, efficiently and in a timely manner (liaising with other school personnel or departments as required)
- Promote, when appropriate, other GEMS schools by arranging appointments, interviews and facilitate relationships between parents and GEMS schools.
- Attend project / staff meetings and serve on committees as required.

**About You**

**Expected Qualification**:

- A college Degree from a reputed university is desirable (BA or BSc)

**Expected Experience**:

- A minimum two years in a customer service focused role. Ideally in a School environment.
- Proven success with meeting sales targets is mandatory; ability to influence the team to deliver quality results and meet sales targets consistently is critical.
- Relationship management experience - able to build and influence professional relationships with peer group as well as parental community.
- Effective communicator - written and spoken.
- Interpersonal skills, able to operate in a diverse environment

**Job-Specific Knowledge & Skills**:

- Solid time management skills
- Ability to multi-task and cope with peaks of demand
- Advanced user of Microsoft Office and able to utilise technology well to present facts to the management.
- Able to manage a diverse team's performance and relationships.
- Analytical Thinking

**_ You should ideally be on a spouse or family UAE visa._**

About your Benefits

This position is Full Time and permanent, working Monday to Friday

Hours of work are 7am to 4pm (1 hour lunch break) Monday-Thursday 7am-1pm Friday

You will receive a competitive compensation package which includes the following:

- Competitive Salary
- 38 working days annual leave (you will be required to work on a rota basis during school holidays)
- All Government approved holidays
- Medical & Life Insurance
- Flight allowance
- Uniform Allowance
- Tuition Fee Concession at GEMS school
- End of Service Gratuity
- Free on site parking available on a first come first served basis

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