Restaurant Reservations Agent

3 weeks ago

Dubai, United Arab Emirates Dorchester Collection Full time

**Position Overview**:
**Who we are**:
**Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
- Treasured by guests. Cherished by employees. Celebrated worldwide.
- Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.**Reference **:2024-4719**Your future, our legacy**:
**Hotel**:
The Lana - Dorchester Collection

**Division & Department**:
Food & Beverage - Restaurant

**Job Title**:
Restaurant Reservations Agent

**Contract Type**:
Permanent

**Status**:
Full time

**Position Overview**:
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Reservations Agent you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

**What you'll get**:
As a Restaurant Reservations Agent at The Lana, Dorchester Collection Dubai, here are just some of the great benefits you will receive:

- Competitive Salary Package
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance
- Life Insurance
- Flight Allowance every 24 months
- Shared Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
- Service Charge

**What you'll do**:
You’ll love what you do and take pride in delighting our guests:

- You will take an integral part in the day to day operations of the F&B department to ensure our guests receive nothing but the best experience.
- By taking part in a daily team briefing, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming days in the F&B department.
- You will have a strong overall understanding of the offerings in the F&B outlets so you are able to sell the outlets and all the available options in F&B, this will help converting enquiries into reservations which will assist in the outlets achieving their targets
- Serving others is your passion, you will ensuring the department is in immaculate condition and all service, telephone and communication standards are adhered to by the supporting team members.
- You will also communicate effectively with the various outlet teams ensuring the teams are aware of upcoming special reservations, special events and guest chefs/bartenders ensuring the team’s knowledge is second to none and they are able to assist our guests in the best possible way and help with cross selling other outlets.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Restaurant Reservations Agent you’ll have the opportunity to bring these to life and continue to create our legacy.
- You are aware of revenue targets and proactively help the outlets to ensure these are achieved and exceeded
- During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including resta

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