Service Delivery Manager Iii
5 days ago
The Senior Service Delivery Manager role for this opportunity assesses, reviews and identifies a client's operational structures, processes, stakeholders, key risk areas, Obligations and commitments and oversees the orchestration of a transformation program from a delivery perspective working closely with the Implementation and transformation teams.
Key executive responsibilities include the following:
- Managing a team of domain specific Service Delivery Managers in a customer driven environment that is undergoing multiple key transformations
- Aligning customer internal delivery operations to the transformation journey
- Providing strong orchestration capability both Internal (within Injazat) and external (with the client operational stakeholders)
- Actively participating in governance calls with the clients for effective process management and alignment on the transformation journey
- Managing Client relationships in as much as it relates to the transformation journey as part of the first phase of the engagement
- Driving effective transformational changes by successful co-ordination, advisory, orchestration, release management and stakeholder management
- Reviewing overall staff performance and recommend training needs
- Liaising with HR, Facilities, Training, IT & Network teams to ensure seamless program delivery
Working closely with the transformation and project Teams to assist in managing and nurturing client relationships.
**Service Management Framework & Governance**
- Working with the client operational stakeholders to perform the following key Service Management framework and
- Understanding the Client's infrastructure, Applications and Security landscapes as well as its services along with the existing KPIs and relevant metrics.
- Reviewing and understanding daily IT operations and service delivery processes, SOP and mechanisms.
- Reviewing client's infrastructure plan and capacity planning to meet business growth.
- Mapping the Service Delivery Excellent framework and service management processes, based on an understanding of Injazat' s organizational strategic direction, are embedded, understood, and utilized across all Products (and partners) and processes to meet future business needs.
- Working closely with client stakeholders and understand operational drivers in underlying operations teams, processes, and infrastructure, to assess continuous improvements across the supporting teams with a view to forecast customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements.
- Understanding client's continuous service improvement plans and improvement roadmaps to ensure tactical and strategic improvements are identified and aligned to the strategic business and customer outcomes
- Working within leadership structure to provide insight and thought leadership on ITSM and ITIL process development, the current position, roadmap, and strategic direction aligned with Injazat strategy and roadmap
- Contributing directly to the development and quality of IT Service Management and the company's service delivery capability. Instill service orientation and ITSM awareness.
- Participating in all relevant governance forums, from Product to Account to Vendor/Partner and work with the relevant stakeholders to represent Hybrid Cloud and ensure a focus on correct governance and continuous improvement.
**Stakeholder Management**
- Developing and nurturing excellent client relationships at the executive, management and as appropriate operational levels supporting the Transformation and Project Management team in establishing the customers/clients as reference Accounts and supporting growth opportunities
- Providing an effective Liasson with the Transformation and Project Management Teams and attend customer operational meetings as required providing key operational updates as required
- Promoting Customer/client satisfaction through efficient, effective assessment of operational requirements vis-a-vis transformational component delivery and proactively managing issues that could impact service delivery.
- Assessing customer feedback and drive and assist in driving necessary improvements.
- Providing an effective Liasson with the Account Managers, Transformation and Project Managers and attend customer meetings as required, provide updates as required
- Developing and nurturing excellent vendor and partner relationships at the executive, management, and as appropriate operational levels to ensure Injazat is represented professionally and that the focus is always on the end customer
- Driving Service Delivery Management partnership that places Injazat in a trusted position with customers and vendors.
- Utilizing state-of-the-art, best-in-class tools, techniques, and methods to deliver service delivery management related presentations to peers, leadership team, executives and operation teams.
- Establishing, developing, and managing relati
-
Delivery Driver
1 week ago
Abu Dhabi, United Arab Emirates Oncall Delivery Service Full timeHi, This Company name is Oncall delivery service. We need who has own visa own car. He has experience in delivery service. We give work to you on Commission delivery shipment. We need driver for this location Sh Dubai, Contact us on Whatsapp: +971586887500 **Job Types**: Full-time, Permanent Open **Job Types**: Full-time, Permanent
-
Delivery Driver
1 week ago
Abu Dhabi, United Arab Emirates Oncall Delivery Service Full timeHi, This Company name is Oncall delivery service. We need who has own visa own car. He has experience in delivery service. We give work to you on Commission delivery shipment. We need driver for this location Sh Dubai, Contact us on Whatsapp: +971586887500 **Job Types**: Full-time, Permanent Open **Job Types**: Full-time, Permanent Ability to...
-
Delivery Driver
7 months ago
Abu Dhabi, United Arab Emirates Subul Delivery Service Full time**Subul Delivery Service** is hiring drivers! **Job Title**: Driver **Location**: Abu Dhabi **Responsibilities**: - Deliver packages safely and efficiently to customers' locations. - Follow delivery schedules and routes provided by the company. - Ensure packages are handled with care and delivered in a timely manner. **Requirements**: - Must have **own...
-
Commis Iii
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeCommis III A Commis III is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member experience while consistently contributing to departmental targets. **What will I be doing?** As a Commis III, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team...
-
Delivery Driver
3 weeks ago
Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time_**OWN CAR OWN VISA DELIVERY DRIVER FOR ABU DHABI**_ - _**MUST HAVE EXPERIENCE IN SAME DELIVERY COURIER FIELD FOR 6 MONTH**_ - _**MOSTLY AREA'S DRIVER'S WE ARE LOOKING FOR**_ - _**MUSAFA, AL BATEEN, ELCTRA STREET**_ - _**FOR MORE INFO KINDLY REACH OUT TO US.**_ **Job Type**: Contract Contract length: 12 months Pay: AED3,000.00 - AED4,000.00 per month
-
Abu Dhabi, United Arab Emirates PRIFFY Full time**Managed Testing services include below**: - Manage and fulfill E2E Testing engagement of Basel III Product and CB Regulations - Provide all required testing documents - Ensure the impact and conduct regression - Must follow the bank testing process - Must follow the bank delivery model - Ensure on-time delivery - Ensure zero defect leakage - Functional...
-
Delivery Driver
3 months ago
Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time_**WE ARE HIRING DELIVERY DRIVER FOR ABU DHABI WITH OWN CAR OWN VISA**_ - _**PER ORDER 5 AED FOR SUCCESSFUL DELIVERY**_ - _**DAILY WILL GIVE YOU UPTO 80 ORDERS FOR ONE ZONE ONLY**_ - _**ZONE'S ARE WITHIN 10 KM ONLY **_ - _**FOR MORE INFO KINDLY REACH OUT TO BELOW NUMBER**_ - _**CALL/WHATS'APP **_ - _**0505963154**_ - _**0509369014**_ **Job Type**:...
-
Delivery Driver Walkin Interview
2 weeks ago
Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time_**READ BEOFRE APPLY**_ - _**WE ARE HIRING DELIVERY DRIVER FOR ABU DHABI**_ - _**WITH OWN CAR OWN VISA**_ - _**SALARY PLUS COMMISSION BASE**_ - _**FOR MORE INFO KINDLY CONTACT US OR VISIT US ON BELOW LOCATION**_ - _**ABU DHABI MUSAFA M38 ROCKET STAR DELIVERY SERVICES WAREHOUSE 03 NEXT TO NORTHWEST PHARMACY**_ - _**TO GET PIN LOCATION CONTACT US ON BELOW...
-
Commis Iii
3 days ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Commis III is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member experience while consistently contributing to departmental targets. **What will I be doing?** As a Commis III, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member...
-
Commis Iii
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Commis III is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member experience while consistently contributing to departmental targets. **What will I be doing?** As a Commis III, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member...
-
Delivery Driver
4 weeks ago
Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time_**WE ARE HIRING DELIVERY DRIVER FOR ABU DHABI**_ - _**ELECTRA STREET**_ - _**AL BATEEN**_ - _**MUSAFA**_ - _**EXPERINCE IS REQUIRED AT LEAST 6 MONTH IN SAME FIELD**_ - _**FOR MORE INFO KINDLY VISIT US IN MUSAFA M38**_ - _**OWN VISA OWN CAR**_ **Job Type**: Contract Contract length: 12 months Pay: AED4,000.00 - AED6,000.00 per month
-
Delivery Driver
5 months ago
Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time_**WE ARE HIRING DELIVERY DRIVER WITH OWN CAR OWN VISA FOR MULTIPLE EMIRATES **_ - **ABU DHABI**_ - **DUBAI**_ - **AL AIN**_ FOR MORE INFO CONTACT US ON BELOW NUMBERS FOR DUBAI 0566000306 AND 0561396905 FOR ABU DHABI 0509369014 FOR AL AIN 0505936147 AND 0542472047 **Job Type**: Contract Contract length: 12 months Pay: AED3,000.00 - AED5,000.00 per...
-
Delivery Driver
3 months ago
Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time_**WE ARE HIRING DELIVERY DRIVER WITH OWN CAR OWN VISA FOR MULTIPLE EMIRATES **_ - **ABU DHABI**_ - **DUBAI**_ - **AL AIN**_ FOR MORE INFO CONTACT US ON BELOW NUMBERS FOR ABU DHABI 0509369014 AND 0566000306 FOR DUBAI 0502150442 AND 0542472052 FOR AL AIN 0505936147 AND 0542472047 **Job Type**: Contract Contract length: 12 months Pay: AED3,000.00 -...
-
Delivery Driver
3 months ago
Abu Dhabi, United Arab Emirates Rocket Star Delivery Service Full time_**WE ARE HIRING DELIVERY DRIVER WITH OWN CAR OWN VISA FOR MULTIPLE EMIRATES **_ - **ABU DHABI**_ - **DUBAI**_ - **AL AIN**_ FOR MORE INFO CONTACT US ON BELOW NUMBERS FOR DUBAI 0566000306 AND 0542791578 - 0542472052 FOR ABU DHABI 0509369014 FOR AL AIN 0505936147 AND 0542472047 - 0501934904 **Job Type**: Contract Contract length: 12 months Pay:...
-
Commis Iii
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeCommis III - Pastry A Commis III is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member experience while consistently contributing to departmental targets. **What will I be doing?** As a Commis III, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and...
-
Manager - Service Delivery
22 hours ago
Abu Dhabi, United Arab Emirates Injazat Full timeOverview: To be responsible for delivery of all high value and in-scope contracted services directly to one or more clients. Works closely with the Account Manager, Project Manager and Capability Managers, service lines, offerings, and Lines of Business (LOB). **Responsibilities**: - Develops and nurtures excellent client relationships at the executive and...
-
Manager - Service Delivery
7 months ago
Abu Dhabi, United Arab Emirates Injazat Full timeOverview: To be responsible for delivery of all high value and in-scope contracted services directly to one or more clients. Works closely with the Account Manager, Project Manager and Capability Managers, service lines, offerings, and Lines of Business (LOB). **Responsibilities**: - Develops and nurtures excellent client relationships at the executive and...
-
Delivery Service Manager
4 weeks ago
Abu Dhabi, United Arab Emirates Emirates International Facility Management (EIFM) Full time**Key Responsibilities**: - **Onboarding & Rider Management**: Manage the complete process of onboarding new riders with clients, ensuring that all regulatory requirements are met and the onboarding process runs smoothly. - **Delivery Operations Oversight**: Oversee the day-to-day operations of delivery services, ensuring timely deliveries and smooth...
-
Account Manager Iii
2 weeks ago
Abu Dhabi, United Arab Emirates Halliburton Full timeWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
-
Bike Drivers Required for Delivery Company
2 weeks ago
Abu Dhabi, United Arab Emirates one click delivery service Full timeBike drivers required for a delivery company( For ABU DHABI) - Knowledge on how to handle Deliveries - Familiarity with using navigation systems 1*. Own Visa or Visit Visa **(we provide visa for Free for immediate joiners!!**) 2*. Need Original Passport. 3*.Valid UAE Bike License. 1) Fixed pay-2750 +incentive 2) Commission based delivery-9 AED per...
